Assistant Store Manager - Market Mall
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Key skills for this role
About the Role
Knix seeks an Assistant Store Manager for Market Mall in Calgary to drive store performance, lead sales initiatives, and coach team members. Requires proven retail leadership experience in premium brands.
Key Skills for This Role
Responsibilities
- Drive store performance by leading key sales initiatives such as clienteling, owning the floor during peak moments, and coaching team members
- Leverage KPIs and core business drivers (traffic, CVR, AOV, UPT) to influence sales targets and pivot team focus
- Command the floor during peak segments, instilling a sense of urgency and high energy bias for action
- Lead impactful floor meetings, training, and coaching to drive alignment and consistent performance
- Champion a customer first culture that builds comfort, trust, and loyalty
- Maintain operational excellence through strong inventory, shipment, and loss prevention practices
- Support the hiring and onboarding process while taking a lead role in developing sales talent
- Execute company and marketing initiatives including in store events, visual standards, and new store or pop up support
Requirements
- Proven experience as a senior retail leader in an upscale, premium, or fashion forward brand
- Demonstrated ability to lead teams in a dynamic environment
- Strong critical thinking and problem solving skills
- Deep understanding of operational excellence, including planning allocations, merchandising, labour management
- Tech savvy and detail oriented
- Must have necessary work authorization to be legally employed in Canada and be 18 years or older
- Ability to lift and handle packages weighing up to 25 lbs
- Open and flexible availability including evenings, weekends, and holidays
Full Job Posting
About the Role
- As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day.
- You have a natural pulse on what our customers want and create a welcoming, confidence building experience from the fitting room to the sales floor.
- As an Assistant Store Manager, you are the performance driving force of your location.
- You are a key partner in owning the business, driving high stakes results through on floor leadership and a culture of radical accountability.
The Opportunity
- Drive store performance by leading key sales initiatives such as clienteling, owning the floor during peak moments, and coaching team members to maximize sales through needs based service and strong product knowledge.
- Leverage KPIs and core business drivers (traffic, CVR, AOV, UPT) to influence sales targets and pivot team focus in the moment to meet business needs.
- Command the floor during peak segments, instilling a sense of urgency and high energy 'bias for action' in your team to convert every opportunity into a win.
- Lead impactful floor meetings, training, and coaching to drive alignment and consistent sales, service, and operational performance.
- Champion a customer first culture that builds comfort, trust, and loyalty, driving repeat visits and meaningful connections with the Knix brand.
- Maintain operational excellence through strong inventory, shipment, and loss prevention practices, ensuring accuracy, efficiency, and accountability across the team.
- Support the hiring and onboarding process while taking a lead role in developing sales talent to create clear development pathways.
- Execute company and marketing initiatives including in store events, visual standards, and new store or pop up support with consistency, agility, and attention to detail.
Qualifications
- Proven experience as a senior retail leader in an upscale, premium, or fashion forward brand, with a strong balance of people leadership and business acumen to drive results.
- Demonstrated ability to lead teams in a dynamic environment. Maintaining motivation, focus, and performance while adapting strategies to shifting business needs.
- Strong critical thinking and problem solving skills, with the ability to prioritize, make sound decisions, and lead through change with agility and confidence.
- A people first leader with a passion for developing others, building buy in at all levels to understand KPIs, expectations, and their impact on results.
- Deep understanding of operational excellence, including planning allocations, merchandising and product movement, labour management, and escalation handling to ensure seamless store execution.
- Tech savvy and detail oriented, with the ability to leverage systems, tools, and data to train teams, execute initiatives, and support consistent performance across the store.
What's in it for you (Benefits and Perks)
- Competitive Pay Base Salary plus Monthly Bonus, with performance based pay increases.
- Health Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions.
- Generous Discounts on your favourite Knix products and Gratis Program.
- Savings and Retirement Company GRSP Program that matches up to (3%) of your pay.
- Family A Parental Leave Top Up Program up to 80% of your salary.
- Work Environment A one of a kind culture that is committed to fostering an inclusive and diverse workplace.
- Career Advancement Knix keeps growing and we offer continuous development opportunities to support your career advancement!
Eligibility Requirements
- Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older.
- Ability to lift and handle packages weighing up to 25 lbs.
- Ability to move efficiently through the store for long periods of time and as needed for an entire shift.
- Open and flexible availability to ensure business needs are met including evenings, weekends, and holidays.
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