Sales Associate (Queen West)
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Key skills for this role
About the Role
Knix is looking for a Sales Associate to create a warm, inclusive experience for customers at their Queen West store. You will provide personalized product guidance and drive sales in a fast-paced retail environment.
Key Skills for This Role
Responsibilities
- Create a comfortable, inclusive, and uplifting end to end experience for all customers
- Actively listen to customers' unique needs and guide them to the right products
- Adopt a 'lean in' mindset toward sales targets and KPIs
- Stay knowledgeable on product assortment and current promotions
- Maintain high energy and engagement on the floor
- Support visual standards, organization, and general operational needs
Requirements
- Previous experience in customer service or retail considered an asset
- Must have work authorization to be legally employed in Canada
- Must be 18 years of age or older
- Ability to lift and handle packages up to 25lbs
- Ability to stand for long periods and move efficiently through the store
- Available to work flexible schedule including holidays, evenings, and weekends
Full Job Posting
Role Overview
- Sales Associate at Knix Queen West store, creating a warm, inclusive, and confidence building experience for every customer.
- Bring the Knix experience to life through genuine connection, thoughtful listening, and personalized product guidance.
The Opportunity
- Create a comfortable, inclusive, and uplifting end to end experience for all Knix customers.
- Actively listen to customers' unique needs and guide them to the right Knix products.
- Adopt a 'lean in' mindset toward sales targets; understand KPIs (AOV, CVR, UPT).
- Stay knowledgeable on our growing product assortment and current promotions.
- Maintain high energy and engagement on the floor.
- Support visual standards, organization, and general operational needs.
- Escalate issues or opportunities to the Manager on Duty.
Qualifications
- Previous experience in customer service or retail is considered an asset.
- Great with people and passionate about delivering exceptional customer experiences.
- Ability to stay flexible, take initiative, and handle multiple customer interactions.
- Experience in a sales driven environment with KPIs and sales targets is an asset.
Eligibility Requirements
- Must have work authorization to be legally employed in Canada and be 18 years or older.
- Ability to lift and handle packages up to 25lbs.
- Ability to move efficiently through the store for long periods.
- Available to work flexible schedule including holiday, evening, and weekend shifts.
Compensation
- CAD 19.70 per hour.
Benefits & Perks
- Competitive pay plus monthly bonus.
- Generous product discounts and Gratis Program.
- Access to mental health & wellness platform.
- Inclusive and diverse work environment.
- Career advancement opportunities.
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