indeed
Sr Mgr, Process Improvement & Transformation
telMAX Inc.
Markham, CAN
Onsite
Discovered Yesterday
Process improvementBusiness transformationEnd-to-end process redesignRoot-cause analysisChange managementData and operational metrics analysis
Free
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Ready to ScanKey skills for this role
Process improvementBusiness transformationEnd-to-end process redesign
Role Overview
The Senior Manager, Process Improvement and Transformation will create simpler, smarter, and more scalable ways of working across telMAX.
The role works across Product, Customer Experience, Care, Sales, Field Operations, Systems, Network, and other teams.
The position reports to the Vice President of Product Management and Customer Experience.
Key Skills for This Role
Process improvementBusiness transformationEnd-to-end process redesignRoot-cause analysisChange managementData and operational metrics analysis
Full Job Posting
About telMAX
telMAX is a private equity-backed all-fibre digital infrastructure platform based in York Region.
The company provides an alternative to traditional telecommunications networks and is expanding its fibre network across Southern Ontario.
Position overview
The Senior Manager, Process Improvement and Transformation will create simpler, smarter, and more scalable ways of working across telMAX.
The role works across Product, Customer Experience, Care, Sales, Field Operations, Systems, Network, and other teams.
The position reports to the Vice President of Product Management and Customer Experience.
Core responsibilities
- Identify, prioritize, and lead cross-functional improvement opportunities.
- Diagnose root causes and redesign end-to-end processes, workflows, and hand-offs.
- Translate customer journey strategy and experience blueprints into operational improvements.
- Mobilize teams to execute improvements and achieve measurable results.
- Establish outcomes, ownership, milestones, dependencies, and success measures.
- Drive implementation, adoption, and sustained use of improved processes.
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