Software Engineer (Air Cargo Application Support)

Role Overview

Compensation and Benefits

• Salary is AED 7,000 to AED 10,000 per month.
• Benefits include a work visa, air tickets, medical insurance, gratuity, and paid time off.

Key Responsibilities

• Provide second-line support across booking, acceptance, warehouse, flight handling, and accounting.
• Triage and resolve incidents raised by operations users.
• Monitor system health, interfaces, and message queues.
• Trace and fix failed FWB, FHL, FFM, CPM, UCM, UWS, ASM, LIR, and AGM messages.
• Identify root causes and implement preventive fixes through problem and change control.
• Handle configuration, setup, and enhancements.
• Run SIT, UAT, regression, and end-to-end testing.
• Support production releases, deployments, and post-implementation validation.
• Validate operational data with SQL and maintain compliant IATA cargo message flows.
• Coordinate fixes with users, the vendor, and IT.
• Maintain runbooks and knowledge articles.

Required Technical Skills

• Hands-on support of an airline cargo system; SkyChain is strongly preferred, with iCargo, Cargospot, or an equivalent system considered.
• End-to-end functional knowledge of air cargo, including booking, acceptance, AWB handling, warehouse, flight handling, manifesting, delivery, and revenue accounting.
• Ability to read IATA Cargo-IMP or Cargo-XML messages and fix rejections.
• Production support and ITIL-based incident management experience in live operations.
• Experience troubleshooting integrations across ground handling, customs, accounting, and partner interfaces.
• Solid SQL skills for data validation.
• Hands-on SIT, UAT, regression testing, and release support.

Candidate Profile

• At least 3 years of application support experience for an airline cargo system.
• Air cargo domain knowledge is mandatory.
• Vendor, carrier, or handler experience is a plus.
• A calm, methodical troubleshooting approach and clear documentation habits are expected.
• Availability to work onsite in Dubai and provide on-call support for critical cargo operations.