Software Account Manager

Role overview

Key responsibilities

• Gather customer requirements and understand digital transformation and software solution goals.
• Present software features and services through demonstrations and business proposals.
• Report customer needs, product friction points, competitive activity, and product opportunities.
• Define pricing schedules, manage discounts, and obtain leadership approvals.
• Coordinate with technical teams to align expectations with engineering delivery and resolve client cases.
• Track technology trends and product roadmaps to position solutions effectively.
• Conduct discovery calls, cold outreach, networking, and social selling activities.
• Participate in sales alignment sessions and account reviews.
• Maintain CRM pipeline metrics and meet daily, weekly, and monthly KPIs.

Education and experience

• A bachelor's degree in Business Administration, Marketing, Computer Science, Information Technology, or a related field is required.
• Three to seven or more years of experience in enterprise software sales, IT solutions sales, or technology account management is required.
• Experience independently managing territories and end-to-end B2B sales cycles is required.
• A proven record of generating measurable revenue pipeline from prospects and qualified leads is required.

Skills and competencies

• IT industry knowledge and the ability to communicate complex product and technical architecture details are required.
• Strong pipeline analysis and CRM follow-up skills are required.
• Fluency in written and verbal English is required.
• Negotiation, strategic thinking, self-motivation, time management, integrity, and teamwork are required.

Additional experience areas

Job location

• The listed job location is the company's headquarters.
• Client-facing travel is part of the role.