ServiceNow (ITSM) Developer – Abu Dhabi
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Key skills for this role
About the Role
ServiceNow(ITSM) Developer – Abu Dhabi Key Responsibilitie sDesign, develop, configure, and maintain ServiceNow ITSM modules including Incident, Problem, Change, Request, and Knowledge Management.
Key Skills for This Role
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Key Responsibilitie
- sDesign, develop, configure, and maintain ServiceNow ITSM modules including Incident, Problem, Change, Request, and Knowledge Management
- .Develop and enhance platform capabilities using Business Rules, Client Scripts, UI Policies, Flow Designer, and workflow automation
- .Configure Service Catalog items, request fulfillment processes, SLAs, approval workflows, and forms
- .Provide L2/L3 support for production environments, including defect analysis, troubleshooting, and resolution
- .Implement enhancements and continuous improvements to existing ITSM processes, workflows, and user experience
- .Ensure solutions adhere to ServiceNow best practices, platform standards, reusable design principles, and performance guidelines
- .Collaborate with service owners, operations teams, and business stakeholders to gather requirements and deliver scalable solutions
- .Support release management activities including update set deployment, testing, validation, and post-production support
- .Work closely with other ServiceNow teams (ITOM, CSM, Integrations, etc.) to ensure seamless platform integration and consistency
.Required Experience & Skill
- s
- 7+ years of hands-on ServiceNow development experience with strong expertise in ITS
- M.Proven experience designing, developing, and supporting Incident, Change, Problem, and Request Management workflow
- s.Strong experience with Service Catalog, request fulfillment, and workflow automatio
- n.Proficiency in JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, and Flow Designe
- r.Experience supporting enterprise ServiceNow environments, including BAU operations, defect resolution, enhancements, and change managemen
- t.Solid understanding of ServiceNow data models, SLA management, approval workflows, and platform architectur
- e.Ability to independently manage the full development lifecycle from requirements gathering through deployment and suppor
- t.Experience working within Agile, Scrum, or hybrid delivery environment
- s.Strong problem-solving, stakeholder management, and communication skill
- s.
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