Service Station Manager (Lead)
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Key skills for this role
About the Role
ADNOC Distribution is seeking a Service Station Manager to oversee daily operations of large service stations in Abu Dhabi. The role involves managing staff, inventory, sales, customer service, and HSSE compliance.
Key Skills for This Role
Responsibilities
- Plan and ensure timely availability of trained staff and resources to support around the clock operations
- Organize and coordinate shift schedules for station employees
- Ensure all stock are maintained at optimum level
- Supervise deliveries and update records
- Analyze and evaluate fuel inventory reports and notify abnormal variances
- Ensure maintenance of all station’s equipment and instruments
- Conduct regular supervision, inspection or tours of the field
- Supervise and follow up on all incident and accidents reports
- Analyze and evaluate various reports and records
- Conduct random audits of stock and cash against records
- Ensure effective implementation of all inventory management policies
- Ensure products are displayed as per planogram
Requirements
- Bachelor’s degree in Business Administration or equivalent
- 9 years’ experience in Service station operations, convenience retail, and/or retail service businesses
- At least 4 years in a supervisory capacity
- Strong business acumen and commercial mindset
- Understanding of financial indicators such as revenue, costs, profits and margins
- Experience in implementing processes, driving change management, and ensuring quality assurance
- Proficiency in computer systems and business software such as Excel and MS Word
- Ability to communicate in English – both verbal and written
- Customer service orientation
- Demonstrated leadership, motivational, coaching and mentoring skills
Full Job Posting
JOB PURPOSE
- Plan and manage all aspects of the day to day operations of the assigned very large and large service stations to ensure that sales, staff, stock, and resources are managed to achieve optimal utilization of resources, aligned with the defined quality standards whilst providing optimum client experie
- Ensure that the highest standard of customer services are delivered consistently at all times, in a safe and environmental friendly atmosphere
Operations Management
- Plan and ensure timely availability of trained staff and resources to support around the clock operations of the assigned station, in line with the defined quality standards to achieve operational efficiencies, revenue targets and optimum client satisfaction standards.
- Organize and coordinate shift schedules for station employees including ensuring the completion of check lists, registers and log books by shift personnel, and checking and endorsing timesheets and equipment check lists in line with defined protocols.
- Ensure that all stock are maintained at optimum level in line with the procedure for ordering, receiving and stocking of fuel, lube, LPG, Accessories and consumables, stationery, car wash shampoo, oil change tools, employee uniform and PPEs and mosque and accommodation requirements.
- Supervise the deliveries and update the records.
- Analyze and evaluate fuel inventory reports and notify any abnormal variances to Senior Area Manager & Maintenance workshop.
- Ensure the maintenance of all station’s equipment and instruments in efficient operational order and make certain that all related issues are logged and communicated and addressed and all repairs to equipment and building are conducted promptly without interference to the flow of operations.
- Conduct regular supervision, inspection or tours of the field to review operational standards, monitor quality of customer service, observe the standards and provide feedback to respective managers to support achievement of quality standards in line with the ADNOC brand guidelines.
- Supervise and follow up on all incident and accidents reports to ensure that incidents such as property damage, unauthorized access to premises or property, thefts, dishonesty or other undesirable contact by employees or contractors are properly reported, investigated and recorded.
- Analyse and evaluate various reports and records, such as daily statement of stocks and sales, record books and reconciliations to review performance and take corrective action to support alignment with defined operational excellence standards.
- Conduct random audits of stock and cash against records, investigating reasons behind differences in amounts, preparing justifications and reporting to management.
- Ensure effective implementation of all inventory management policies and procedures to support achievement of operational efficiencies and cost optimizations.
- Checks shift reconciliation reports for 3 shifts and ensure that the day sales summary is processed in the system on time and the shift cash to be deposited in SCDM within 2hrs of shift closing.
QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS
- Bachelor’s degree in Business Administration or equivalent
- 9 years’ experience in Service station operations, convenience retail, and/or retail service businesses such as auto garages, vehicle service centres, car rental companies, etc. with at least 4 years in a supervisory capacity.
- Strong business acumen and commercial mindset
- Understanding of financial indicators such as revenue, costs, profits and margins and ability to drive improvement in these areas to achieve assigned targets
- Experience in implementing processes, driving change management, and ensuring quality assurance
- Demonstrated use of computer systems and business software such as Excel and MS Word
- Ability to communicate in English – both verbal and written
- Ability and willingness to be hands on and lead from the front
- Proactive, collaborative, focused and goal oriented
- Process oriented mindset
- Customer service orientation
- Demonstrated leadership, motivational, coaching and mentoring skills
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