Manager, Customer Analytics & Insights
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
ADNOC Distribution is seeking a Manager of Customer Analytics and Insights to establish and lead the data analytics function from scratch. This transformational role requires 12+ years of experience in data analytics leadership, preferably in large B2C businesses.
Key Skills for This Role
Responsibilities
- Develop and execute a comprehensive data strategy aligned with business goals
- Establish a vision and roadmap for data analytics and insights
- Recruit, build, and lead a high performing team of data analysts, data scientists, and researchers
- Foster a culture of innovation, collaboration, and continuous improvement
- Implement and manage cutting edge data infrastructure, tools, and technologies
- Ensure security, privacy, and integrity of data across all platforms
- Work closely with senior stakeholders to understand needs and generate insights
- Develop advanced analytics models and methodologies
- Conduct in depth data analysis to identify trends and opportunities
- Deliver actionable insights to key stakeholders
- Perform customer segmentation, sales forecasting, market basket analysis, churn analysis, campaign performance analysis, inventory optimization, and CLV analysis
- Communicate and present complex data insights to senior stakeholders using data storytelling and visualization
Requirements
- Bachelor's degree in Data Science, Business Administration, Statistics, or related field; MBA or equivalent advanced degree preferred
- 12+ years of experience leading data and analytics functions preferably in large B2C businesses such as retail, banks, telcos
- Extensive experience in a senior leadership role within data analytics and insights, preferably in retail sector
- Proven track record of establishing and leading new functions from scratch
- Strong strategic thinking, analytical, and problem solving skills
- Excellent leadership and team management abilities
- Exceptional communication and interpersonal skills
- Proficiency in data analytics tools and software (e.g., SQL, Dataiku Python, R, Tableau, Power BI)
- Experience with data infrastructure and cloud platforms (e.g., AWS, Azure, Google Cloud)
- Knowledge of statistical analysis, machine learning, and data visualization techniques
- Experience in ML models operationalisation and business value realisation
- Familiarity with data privacy regulations and best practices
Full Job Posting
Job Purpose
- The Manager Customer Analytics and Insights will be pivotal in establishing and leading the data analytics function from the ground up.
- This role is transformational and entrepreneurial, responsible for embedding a culture of data driven decision making across the organization.
Key Responsibilities
- Develop and execute a comprehensive data strategy aligned with business goals.
- Establish a vision and roadmap for data analytics and insights.
- Recruit, build, and lead a high performing team of data analysts, data scientists, and researchers.
- Foster a culture of innovation, collaboration, and continuous improvement.
- Implement and manage cutting edge data infrastructure, tools, and technologies.
- Ensure security, privacy, and integrity of data across all platforms.
- Work closely with senior stakeholders to understand needs and generate insights.
- Develop advanced analytics models and methodologies.
- Conduct in depth data analysis to identify trends and opportunities.
- Deliver actionable insights to key stakeholders.
- Perform customer segmentation, sales forecasting, market basket analysis, churn analysis, campaign performance analysis, inventory optimization, and CLV analysis.
- Communicate and present complex data insights to senior stakeholders.
Minimum Requirements
- Bachelor's degree in Data Science, Business Administration, Statistics, or related field; MBA or equivalent advanced degree preferred.
- 12+ years of experience leading data and analytics functions preferably in large B2C businesses such as retail, banks, telcos.
- Extensive experience in a senior leadership role within data analytics and insights, preferably in the retail sector.
- Proven track record of establishing and leading new functions from scratch.
- Strong strategic thinking, analytical, and problem solving skills.
- Excellent leadership and team management abilities.
- Exceptional communication and interpersonal skills.
- Proficiency in data analytics tools and software (e.g., SQL, Dataiku Python, R, Tableau, Power BI).
- Experience with data infrastructure and cloud platforms (e.g., AWS, Azure, Google Cloud).
- Knowledge of statistical analysis, machine learning, and data visualization techniques.
- Experience in ML models operationalisation and business value realisation.
- Familiarity with data privacy regulations and best practices.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at ADNOC Distribution
ANALYST, BUSINESS PLANNING
Abu Dhabi, UAE
ADNOC Distribution seeks a Business Planning Analyst to analyze retail business performance, generate reports, and support strategic decision-making. The role requires 6+ years of experience in retail or management consu
Format Development Manager (QSR)
Abu Dhabi, UAE
ADNOC Distribution is seeking a Format Development Manager to develop and implement new retail formats and solutions. The role involves market research, cross-functional team leadership, and overseeing design, developmen
Concepts Manager
Abu Dhabi, UAE
ADNOC Distribution is seeking a Concepts Manager to support the development and implementation of new and existing retail concepts. The role involves market research, concept development, implementation support, and stak
3rd Party Developer Hub Manager
Abu Dhabi, UAE
ADNOC Distribution seeks a 3rd Party Developer Hub Manager to lead third-party development within the Mobility Hub strategy. The role involves originating, structuring, and coordinating investor/developer projects from c
Property Stakeholder Manager
Abu Dhabi, UAE
ADNOC Distribution seeks a Property Stakeholder Manager to coordinate tenant development and property activities across Mobility Hubs. The role ensures tenant projects meet regulatory, technical, safety, and design stand
Manager, Internal Communications
Abu Dhabi, UAE
ADNOC Distribution seeks a Manager of Internal Communications to develop and execute a comprehensive internal communications strategy that enhances employee engagement and aligns with corporate objectives. The role invol
Analyst, Planning & Support
Abu Dhabi, UAE
Support senior leadership within the CEO Office by structuring key topics, orchestrating executive forums, and ensuring alignment on strategic priorities. Requires strong problem-solving skills and experience in top-tier
Storekeeper (Beda Zayed)
Abu Dhabi, UAE
ADNOC Distribution seeks a Storekeeper to control and participate in receipt, storage, issue, and dispatch of equipment and spare parts. Requires 4 years of relevant experience in inventory management within a large indu
ANALYST, BUSINESS PLANNING
Abu Dhabi, UAE
Format Development Manager (QSR)
Abu Dhabi, UAE
Concepts Manager
Abu Dhabi, UAE
3rd Party Developer Hub Manager
Abu Dhabi, UAE
Property Stakeholder Manager
Abu Dhabi, UAE
Manager, Internal Communications
Abu Dhabi, UAE
Analyst, Planning & Support
Abu Dhabi, UAE
Storekeeper (Beda Zayed)
Abu Dhabi, UAE