Senior Technical Account Manager

Role Overview

Accountabilities

• Build trusted relationships with enterprise customers and serve as their primary post-sales technical contact and advocate.
• Drive platform adoption, operational maturity, and long-term value through account planning, technical guidance, and strategic engagement.
• Conduct technical and business reviews, identify expansion opportunities, and align stakeholders around success metrics.
• Anticipate technical risks, adoption barriers, and customer blockers, and develop mitigation plans.
• Partner with Solutions Engineers on transitions from pre-sales through onboarding and ongoing customer success.
• Provide guidance on containerization, Kubernetes, CI/CD, infrastructure as code, cloud-native development, and developer productivity.
• Translate customer feedback into actionable insights for Product, Engineering, Support, and other internal teams.
• Develop reusable best practices, reference architectures, playbooks, workshops, and digital enablement resources.
• Maintain documentation of customer relationships, account health, engagement activity, success plans, and key metrics.
• Contribute to onboarding, health-review, renewal, and lifecycle engagement processes.
• Support scalable initiatives that improve customer education, adoption, and operational efficiency.

Requirements

• At least 4 years of experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, DevOps Consultant, or Customer Engineer.
• Strong knowledge of Docker, Kubernetes, CI/CD, infrastructure as code, and modern cloud-native development practices.
• Ability to translate complex technical capabilities into business outcomes and demonstrate measurable customer value.
• Strong communication and presentation skills for technical practitioners and executive stakeholders.
• Strategic thinking, strong relationship-management skills, and a customer-first approach are required.
• Ability to work effectively across Sales, Solutions Engineering, Product, Engineering, Support, and other functions.
• Experience with developer-first platforms or product-led growth models is an advantage.
• Familiarity with AI/ML infrastructure or agent-based development platforms is a plus.
• Previous post-sales or lifecycle-management experience in an infrastructure, developer-tools, or SaaS organization is beneficial.

Workplace

• The role is remote-first and based in Canada, with flexibility to manage the work schedule.

Benefits

• Full-time employees may receive equity participation, home-office support, paid time off, wellness days, and a year-end wellness break.
• The role includes an annual learning and development stipend for conferences, courses, certifications, and other professional development.
• Paid parental leave, medical coverage, retirement programs, and paid holidays are provided with variation by country.
• A technology stipend equivalent to US$100 net per month is provided.
• Candidates may optionally consent to interview recording for calibration and consistent evaluation.
• No visa sponsorship is available for this position.