Senior System Analyst

Job Purpose

Business Analysis

• Engage with stakeholders across departments (finance, HR, operations, marketing, etc.) to understand business needs, challenges, and improvement opportunities.
• Translate business requirements into detailed functional and technical specifications for system development and configuration.
• Facilitate workshops, interviews, and process mapping sessions to document as-is and to-be business processes.
• Serve as a liaison between business users and technical teams, ensuring a shared understanding of project goals and solution scope.

System Design & Configuration

• Lead the customization and configuration of Oracle EBS/Cloud modules and Zoho CRM to align with specific business workflows and operational requirements.
• Collaborate with vendors or internal developers to ensure accurate implementation of technical solutions.
• Define configuration standards and maintain system documentation, ensuring consistency and compliance with organizational policies.

Web Development & Ui Design

• Develop and enhance interactive, user-friendly web interfaces, dashboards, and self-service portals using modern frontend frameworks like React.js or Vue.js.
• Work closely with end-users to design intuitive user experiences (UX) that improve usability and system adoption.
• Ensure responsive design across devices and browsers and optimize performance for speed and accessibility.

System Integration

• Design and implement robust integrations between Oracle ERP, Zoho CRM, and other systems (HRMS, finance, analytics tools, etc.) using REST/SOAP APIs or middleware platforms.
• Ensure secure, accurate, and real-time data exchange across platforms, reducing manual work and improving process automation.
• Monitor integration jobs and troubleshoot failures to ensure business continuity.
• Document data flows, mapping logic, and integration dependencies to support ongoing maintenance and upgrades.

Project Execution

• Lead or support the delivery of technology projects, including system rollouts, upgrades, migrations, and new feature deployments.
• Manage project timelines, deliverables, risk assessments, and stakeholder communications within an Agile or Scrum framework.
• Maintain detailed project documentation, including status reports, issue logs, and user training materials.

Testing & Support

• Develop test plans, test cases, and scripts for functional, regression, and integration testing of system changes.
• Identify, log, and track system defects, collaborating with developers to ensure timely resolution.
• Deliver training, user guides, and knowledge-sharing sessions to increase system proficiency and confidence.

Skills

• RP & CRM Systems - Oracle EBS or Oracle Cloud (financial, HR, or supply chain modules), Zoho CRM or equivalent (e.g., Salesforce, HubSpot)
• Web Development - HTML, CSS, JavaScript, React.js or Vue.js
• Database & Integration - SQL, PL/SQL, REST/SOAP
• Reporting & Analytics- Power BI, Oracle BI, or equivalent tools
• Project Methodologies - Agile/Scrum or similar project management tools
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management
• Attention to detail and strong documentation practices
• Ability to translate business needs into technical solutions
• Self-motivated with the ability to lead and support cross-functional teams

Experience

• Minimum 5 years of experience as a System Analyst, including hands-on configuration and integration experience.
• Proven experience with Oracle ERP systems and CRM solutions.
• Solid understanding of business processes in finance, HR, operations, or customer service.
• Experience in a fast-paced, transformation-focused environment preferred.
• Bachelor’s degree in Computer Science, Information Systems, or a related field.