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naukri

Senior Specialist - Staff Village Mobility

The Red Sea Development Company
Riyadh, KSA
Senior
Onsite
1 weeks ago
Transportation OperationsRisk ManagementService Level Agreement MonitoringFleet ManagementOperational Data AnalysisCustomer Service
Free

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Transportation OperationsRisk ManagementService Level Agreement Monitoring
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Company Overview

  • Coastal Transportation Services Company, a subsidiary of Red Sea Global, provides transportation services at the Red Sea destination.
  • The company focuses on innovation, creativity, and sustainable transportation solutions.

Job Purpose

  • Manage all residents' transport within the staff village, linking staff with work bound transport and general village transport.
  • Streamline the workforce journey to and from the bus interchange for timely operational duties.
  • Transport within the village via Transit Buses and Buggies on 24/7 scheduled services.

Job Responsibilities

  • Support and coordinate with line manager in implementation and operations phases.
  • Identify potential risks, issues, and challenges.
  • Partner closely with Senior Manager Operations & Fleet to streamline transportation services.
  • Assume leadership in navigating unforeseen obstacles like roadblocks, weather incidents, and accidents.
  • Collaborate with management to monitor and address deviations from SLAs.
  • Take decisive actions to ensure compliance and prevent recurring issues.
  • Partner with manager to resolve specific customer complaints.
  • Swiftly address resource shortfalls to maintain business continuity.
  • Monitor service performance through regular audits and quality checks.
  • Encourage team to maintain high performance standards.
  • Generate and deliver operational data and insights weekly and monthly.
  • Collaborate with line manager to adapt working schedules and routes as necessary.

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