Manager - Handover
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Key skills for this role
About the Role
Job Purpose: Manage the end-to-end client handover process, ensuring a seamless and timely transition from project completion to client delivery. The role is responsible for coo.
Key Skills for This Role
Responsibilities
- Lead the planning, execution, and continuous improvement of the client handover process across all residential projects
- Act as the primary liaison between Sales, Engineering, Legal, and other relevant teams to coordinate handover deliverables
- Oversee the development, implementation, and regular review of handover protocols, checklists, and client facing materials
- Ensure all required documents, compliance certifications, approvals, and physical assets are completed and delivered
- Track and close outstanding items from project teams, including defect rectifications prior to handover
- Manage scheduling and logistics for client walkthroughs, briefings, and key handover events
- Monitor client feedback and coordinate resolution of post handover issues with customer service teams
- Maintain accurate data records, reports, and dashboards related to handover status, KPIs, and client feedback
- Identify and mitigate risks that may delay or impact the quality of handover deliverables
- Ensure all handover activities comply with RSG policies, procedures, and audit standards
Requirements
- Lead the planning, execution, and continuous improvement of client handover processes
- Act as primary liaison between Sales, Engineering, Legal, and other teams
- Oversee development and review of handover protocols and checklists
- Ensure documentation, certifications, and assets are completed per standards
- Manage scheduling and logistics for client walkthroughs and handover events
- Monitor client feedback and coordinate resolution of post handover issues
- Maintain accurate data records, reports, and dashboards on handover status
- Identify and mitigate risks that may delay handover deliverables
Full Job Posting
Job Purpose
- Manage the end to end client handover process, ensuring a seamless and timely transition from project completion to client delivery.
- Coordinate internal stakeholders, validate documentation and asset readiness, and maintain high standards of compliance and customer experience.
Job Responsibilities
- Lead the planning, execution, and continuous improvement of the client handover process across all residential projects.
- Act as the primary liaison between Sales, Engineering, Legal, and other relevant teams to coordinate handover deliverables.
- Oversee the development, implementation, and regular review of handover protocols, checklists, and client facing materials.
- Ensure all required documents, compliance certifications, approvals, and physical assets are completed and delivered.
- Track and close any outstanding items from project teams, including defect rectifications or final touch ups prior to handover.
- Manage scheduling and logistics for client walkthroughs, briefings, and key handover events.
- Monitor client feedback and coordinate resolution of post handover issues in collaboration with customer service teams.
- Maintain accurate data records, reports, and dashboards related to handover status, KPIs, and client feedback.
- Identify and mitigate risks that may delay or impact the quality of handover deliverables.
- Ensure all handover activities comply with RSG policies, procedures, and audit standards.
Managerial Responsibilities
- Provide input to the Department's strategy from the Section or Unit perspective.
- Develop the Section or Unit's objectives, KPIs, and annual operational plans.
- Contribute to the Section or Unit's budget preparation and monitor financial performance.
- Implement and ensure adherence to Section or Unit policies and procedures.
- Ensure effective staffing, development, and deployment of Section or Unit employees.
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