Senior Specialist - Shura Cluster Mobility
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Key skills for this role
About the Role
Job Purpose: The Senior Specialist Staff Village Mobility Operations position is a vital position in the management of all residents' transport. Be that linking staff with their.
Key Skills for This Role
Responsibilities
- Support and coordinate with the line manager in implementation and operations phases
- Identify potential risks, issues, and challenges
- Partner with Senior Manager Operations & Fleet to streamline transportation services
- Assume leadership in navigating unforeseen obstacles such as roadblocks, weather incidents, and accidents
- Monitor and address deviations from Service Level Agreements (SLAs) related to transportation
- Resolve specific customer complaints and address resource shortfalls
- Monitor service performance through regular audits and quality checks
- Generate and deliver timely operational data and insights to the Manager on a weekly and monthly basis
- Collaborate to adapt and fine tune working schedules and routes as necessary
Requirements
- Proven experience in an operational mobility role or similar position for a minimum of 3 years
- Minimum of a high school diploma
- Tech savvy with knowledge of fleet management systems
- Fast typing with experience in data entry
- Knowledge of depot and fleet procedures and guidelines for emergency situations
- Proficient in English (oral and written)
- Ability to work during evenings, weekends, and public holidays
- Applicant must be 25 years old or above
Full Job Posting
Job Purpose
- The Senior Specialist Staff Village Mobility Operations position is a vital position in the management of all residents' transport.
- A key aim is to streamline the Workforce journey, ensuring that Workforce gets to and from the bus Interchange to enable them to use the transport to their place of work smoothly and in a timely manner.
- Transport within the village will be via Transit Buses and Buggies running on scheduled services 24/7 to support round the clock movement.
Job Responsibilities
- Supports and coordinates with the line manager in the implementation and operations phases.
- Identify potential risks, issues, and challenges.
- Partner closely with the Senior Manager Operations & Fleet to streamline transportation services for both internal and external clients.
- Assume leadership in navigating unforeseen obstacles such as roadblocks, weather related incidents, accidents, and the dynamic landscape of transportation within a community environment.
- Collaborate intimately with the Management team to monitor and address any deviations from our Service Level Agreements (SLAs) related to transportation issues.
- Partner with your Manager to effectively resolve specific customer complaints.
- Undertake the diligent task of monitoring service performance through regular audits and quality checks.
- Generate and deliver timely operational data and insights to the Manager on a weekly and monthly basis.
- Collaborate with your line Manager to adapt and fine tune working schedules and routes as necessary.
Job Requirements
- Applicant must be 25 years old or above.
- Proven experience in an operational mobility role or similar position for a minimum of 3 years.
- A minimum of a high school diploma is required.
- Tech savvy with knowledge of fleet management systems.
- Fast typing with experience in data entry.
- Knowledge of depot and fleet procedures and guidelines for emergency situations.
- Proficient in English (oral and written), Arabic proficiency is a nice to have.
Skills
- Outstanding organizational and multitasking abilities.
- Active listener with excellent communication skills.
- Sound judgement and critical thinking.
- Calm, rational behavior and attitude under stressful driving conditions.
- Familiar with any Apps used in the vehicle for guidance and control while on tour.
- Excellent time management skills.
- Ability to work during evenings, on weekends, and on public holidays, as required.
- Comply with all work instructions provided by the Line Manager.
- Strictly follow the assigned shift schedule.
Job Context
- This is a Senior Specialist role, reporting to the Manager of Staff Village Mobility Planning & Operations in ensuring that all transport operating within Amaala Staff Village is run efficiently and effectively.
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