Senior Patient Admin Executive
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
NMC Health plc is seeking a Senior Patient Admin Executive to greet patients, handle registration, insurance queries, billing, and act as a team lead. The role requires 2+ years of customer service experience, preferably in UAE healthcare.
Key Skills for This Role
Responsibilities
- Greet patients/clients and direct them to appropriate individual/department
- Handle phone inquiries and schedule appointments
- Register new patients and update existing files
- Verify insurance eligibility and collect payments/co payments
- Facilitate daily cash collection and deposits
- Maintain working knowledge of Hospital Information System
- Monitor employee scheduling to ensure operational coverage
- Generate and process patient invoices
- Investigate billing discrepancies
Requirements
- 2+ years of experience in customer service role or relevant field
- Healthcare experience in UAE will be an advantage
Full Job Posting
Overview
- Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, follow ups, answering insurance queries, billing, answering calls and checking emails on a regular basis, as well as acting as a team lead.
Duties
- Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
- Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
- Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
- Ensure payor eligibility verification.
- Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/ co payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultati
- Provide claim forms in case the patient wants to claim reimbursement.
- Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
- Cater to the needs of all incoming patients (with or without appointments).
- Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedure for booking appointments.
- Giving information to the respective doctor/nurse for the call backs.
- Checking the emails daily, replying wherever required and to clear the respective dues if any.
- Ensure operations are carried out uniformly according to the hospital policies and procedures.
Qualifications
- 2+ years of experience in customer service role or relevant field
- Healthcare experience in UAE will be an advantage.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at NMC Health plc
Oncology Manager
Dubai, UAE
NMC Health plc seeks an Oncology Manager to oversee clinical operations, drive business development, and lead oncology staff in Dubai. The role requires a Bachelor's degree in Healthcare Management, Nursing, Pharmacy, Li
Pharmacist
Dubai, UAE
NMC Health plc is seeking an experienced Pharmacist to join their team in Dubai. The role involves full professional authority in pharmacy operations, including reviewing prescriptions, managing inventory, and providing
Call Center Executive
Dubai, UAE
NMC Health plc is hiring a Call Center Executive to serve as the first point of contact for patients, handling calls, scheduling appointments, and providing information about healthcare services. The role requires at lea
Occupational Therapist
Dubai, UAE
NMC Health plc is seeking an Occupational Therapist in Dubai to provide high-quality clinical care, including assessments, treatment planning, and rehabilitation. The role requires a Degree/Diploma in Occupational Therap
Community Liaison Officer - UAEN
Abu Dhabi, UAE
NMC Health plc is hiring a UAE National Community Liaison Officer to represent the brand within local Emirati communities through health-focused engagements. The role involves event planning, relationship building, and p
Housekeeping Supervisor
Dubai, UAE
Seeking a Housekeeping Supervisor to oversee cleaning staff and ensure a clean, safe, and sterile environment in a Dubai hospital. Requires college graduate, knowledge of housekeeping procedures, and supervisory skills.
Speech Therapist
Dubai, UAE
NMC Health plc seeks a Speech Therapist to assess, diagnose, and treat patients with speech, language, communication, and swallowing disorders. The role involves developing individualized treatment plans, delivering evid
Specialist - Endocrinology
Abu Dhabi, UAE
NMC Health plc seeks an Endocrinology Specialist to provide high-quality clinical care, manage clinical risks, and ensure compliance with governance standards in Abu Dhabi. Requires 3-5 years post-qualification experienc
Oncology Manager
Dubai, UAE
Pharmacist
Dubai, UAE
Call Center Executive
Dubai, UAE
Occupational Therapist
Dubai, UAE
Community Liaison Officer - UAEN
Abu Dhabi, UAE
Housekeeping Supervisor
Dubai, UAE
Speech Therapist
Dubai, UAE
Specialist - Endocrinology
Abu Dhabi, UAE