Senior Housekeeper - AVA at Palm Jumeirah
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Key skills for this role
About the Role
Dorchester Collection seeks a Senior Housekeeper for AVA at Palm Jumeirah to oversee housekeeping operations in luxury residences. Responsibilities include inspections, team supervision, and ensuring impeccable standards.
Key Skills for This Role
Responsibilities
- Partner closely with the Housekeeping Manager in day to day delivery of all housekeeping operations across residential units, common areas, and amenity spaces
- Conduct thorough inspections of all areas prior to and following service, ensuring every unit and shared space is presented to exacting standards
- Maintain meticulous records of unit inspection outcomes, cleaning schedules, maintenance observations, and resident specific preferences
- Liaise professionally with all relevant teams to coordinate access, address maintenance issues, and ensure smooth communication
- Uphold the highest standards of discretion and sensitivity, respecting the privacy and routines of each resident
- Proactively identify opportunities to enhance the resident experience through anticipatory service and personalized touches
- Ensure all health, safety, and hygiene protocols are followed rigorously
Requirements
- Proven background in luxury or ultra luxury housekeeping, 5 star hotel or branded residence
- Experience supervising housekeeping attendants or casual teams
- Strong organizational skills with ability to manage multiple units simultaneously
- Familiarity with care requirements of premium surfaces, high end fabrics, and luxury furnishings
- Calm, composed, and deeply professional manner
Full Job Posting
Position Overview
- We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day.
- An eclectic grouping who really care about each other and our guests; where belonging transcends all else.
- We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision – Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
What You'll Do
- Partner closely with the Housekeeping Manager in the day to day delivery of all housekeeping operations across residential units, common areas, and amenity spaces, stepping in as the operational lead in their absence.
- Conduct thorough inspections of all areas prior to and following service, ensuring every unit and shared space is presented to the exacting standards expected at AVA Residences.
- Maintain meticulous records of unit inspection outcomes, cleaning schedules, maintenance observations, and any resident specific preferences or sensitivities.
- Liaise professionally with all relevant teams to coordinate access, address maintenance issues, and ensure smooth communication between departments/teams.
- Uphold the highest standards of discretion and sensitivity at all times, respecting the privacy, routines, and personal spaces of each resident as if they were your own.
- Proactively identify opportunities to enhance the resident experience through anticipatory service, personalized touches, and impeccable attention to the finer details of each home.
- Ensure all health, safety, and hygiene protocols are followed rigorously, including the correct handling, storage, and use of cleaning materials and equipment.
What You'll Bring
- A proven background in luxury or ultra luxury housekeeping, 5 star hotel or branded residence.
- An almost instinctive eye for detail.
- Experience supervising housekeeping attendants or casual teams.
- A calm, composed, and deeply professional manner.
- Genuine discretion and an understanding of what it means to work within the private home of an ultra high net worth individual.
- Strong organizational skills with the ability to manage multiple units and tasks simultaneously without losing focus on the details that matter most.
- Familiarity with the care requirements of premium and delicate surfaces, high end fabrics, luxury furnishings, and branded amenity protocols.
- A collaborative spirit and the ability to communicate clearly and professionally with colleagues, management, and residents alike.
What You'll Get
- Competitive Salary Package
- World class Development Opportunities
- Complimentary stays with breakfast included in our sister Dorchester Collection hotels
- 50% off at bars and restaurants within all our sister Dorchester Collection hotels
- Meal Allowance
- Private Medical Insurance
- Life Insurance
- Annual Flight Allowance
- Company Accommodation
- Company provided transportation to and from work
- Uniform provided by the Company with complimentary laundry
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