Senior Butler
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Key skills for this role
About the Role
Dorchester Collection seeks a Senior Butler at The Lana in Dubai to deliver personalized, anticipatory service to guests in a luxury hotel. The role requires at least 2 years of experience in a similar position in a luxury 5-star brand, certification as a butler professional, and strong leadership skills.
Key Skills for This Role
Responsibilities
- Partner with Housekeeping and Rooms Division management to drive butler service and deliver personalized, anticipatory experiences
- Ensure Butlers possess exhaustive knowledge of bespoke in suite services, advanced room technology, and luxury amenities
- Lead meticulous inspections of butler pantries, vacant suites, and occupied rooms
- Collaborate with Front Office and Food & Beverage divisions to flawlessly execute complex requests
- Guide and develop a dedicated, multicultural direct report to maintain Dorchester standards
- Welcome and host local and international guests with immaculate etiquette, serving as single point of contact from pre arrival to departure
- Anticipate and resolve sophisticated guest concerns with discretion and emotional intelligence
Requirements
- At least 2 years’ experience in a similar position in a luxury 5 star brand
- Certified butler professional
- Strong leadership skills to develop and guide a multicultural team
- Knowledge of PMS, payroll and purchasing systems
- Ability to comprehend budgets, P&L statements
- Excellent communication skills in English
Full Job Posting
Position Overview
- We are not just a collection of hotels, but a talented community with a shared passion and commitment.
- An eclectic grouping who really care about each other and our guests; where belonging transcends all else.
- We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories.
- Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy.
What You'll Get
- Competitive Salary Package
- World class Development Opportunities
- Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
- 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
- Meals on Duty
- Private Medical Insurance
- Life Insurance
- Annual Flight Allowance
- Company Accommodation
- Company provided transportation to and from work
- Uniform provided by the Company with complimentary laundry
- Service Charge
What You'll Do
- Responsible for partnering closely with the Housekeeping and Rooms Division management teams to drive the butler service, delivering personalized, anticipatory experiences that exceed the expectations of our guests.
- Ensure the Butlers under your supervision possesses exhaustive knowledge of bespoke in suite services, advanced room technology, and luxury amenities, while continuously mentoring them to elevate their performance.
- Lead meticulous inspections of all butler pantries, vacant suites, and occupied rooms, while collaborating seamlessly with Front Office and Food & Beverage divisions to flawlessly execute complex requests.
- Responsible for guiding and developing a dedicated, multicultural direct report, ensuring that the impeccable, world class Dorchester standards are flawlessly maintained across all touchpoints.
- Welcome and host local and international guests with immaculate etiquette, serving as their dedicated, single point of contact from pre arrival to departure to effortlessly orchestrate bespoke arrangements and itineraries.
- Anticipate and deftly resolve sophisticated guest concerns with absolute discretion and emotional intelligence, ensuring swift, flawless outcomes.
- Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day.
What You'll Bring
- You’ll bring your unique personality and passion to the role and the team.
- You have a talent for problem solving attention to detail and the ability to quickly adapt to a constantly changing environment.
- You will have strong leadership skills to be able to develop and guide a multicultural team to ensure exception standards and guest experiences.
- As a detail orientated and hands on Team Player with strong interpersonal skills, you will be able to interact with all departments to ensure a cohesive working environment.
- You will be passionate, dynamic and guest focused who pride themselves on their ability to deliver extraordinary levels of guest service and provide creative solutions to our guests.
- You will be knowledgeable of PMS, payroll and purchasing systems and be computer literate.
- You will be able to comprehend budgets, P&L statements, payroll and purchasing systems to assist in the financial management of the department.
- Communication is what keeps our departments running perfectly. You have great communication skills with a strong guest service ethic.
- English is the primary language used in our hotel. You can comfortably communicate in this language.
- You will have a least 2 years’ experience in a similar position in a luxury 5 star brand, pre opening experience would be advantageous. Middle East experience would be advantageous.
- You must be a certified butler professional.
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