Duty Manager- AVA at Palm Jumeirah
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Dorchester Collection seeks a Duty Manager for AVA at Palm Jumeirah to oversee daily operations and ensure luxury service standards. You will coordinate front-of-house teams, manage resident requests, and resolve issues with professionalism.
Key Skills for This Role
Responsibilities
- Oversee day to day operations of AVA at Palm Jumeirah, ensuring resident and guest experiences reflect Dorchester Collection standards.
- Act as senior operational presence on shift, coordinating front of house teams.
- Manage resident requests, anticipate needs, and resolve matters with calm professionalism.
- Support senior leadership by monitoring service delivery and ensuring seamless operations.
- Proactively manage feedback, incidents, and escalations with discretion.
- Ensure accurate reporting, effective shift handovers, and compliance with policies and regulations.
Requirements
- Experience leading operations within a five star or ultra luxury environment.
- Prior experience in ultra luxury hotels, branded residences, or high end residential developments.
- Strong decision making and problem solving skills.
- Exceptional communication skills and a poised, professional presence.
- Fluency in English; additional languages (Arabic, Russian, French, Italian, Mandarin) are highly desirable.
Full Job Posting
Position Overview
- We are not just a collection of hotels, but instead a talented community.
- An eclectic grouping who really care about each other and our guests; where belonging transcends all else.
- We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision – Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
What You'll Do
- You will be responsible for overseeing the day‑to‑day operations of AVA at Palm Jumeirah, ensuring that every resident and their guests experience reflect the refined elegance, discretion, and exceptional service standards synonymous with Dorchester Collection.
- You’ll also act as the senior operational presence on shift, coordinating front‑of‑house teams, while managing resident requests, anticipating needs, and resolving matters with calm professionalism and attention to detail, always in line with safety, security, and luxury service standards.
- Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each day. As a Duty Manager, you’ll have the opportunity to bring these values to life, leading by example, nurturing service excellence, and contributing to the enduring legacy of Dorchester Collection within the
- You will support senior leadership by monitoring service delivery across the residence, ensuring seamless operations at all touchpoints, and maintaining exceptional standards throughout public and private spaces. You will proactively manage feedback, incidents, and escalations with discretion and di
What You'll Bring
- You’ll bring your distinct personality, emotional intelligence, and genuine passion for luxury service to the role and our close‑knit team.
- You have a talent for leading operations within a five‑star or ultra‑luxury environment, managing high‑profile clientele, multitasking across departments, and delivering polished, intuitive service. Prior experience in ultra‑luxury hotels, branded residences, or high‑end residential developments is
- Communication is what keeps our departments running perfectly. You have exceptional communication skills, a poised and professional presence, and a naturally courteous, resident‑focused service style.
- English is the primary language used at AVA. You can comfortably communicate in this language. Additional languages such as Arabic, Russian, French, Italian, or Mandarin are highly desirable and will be considered a strong advantage.
What You'll Get
- Competitive Salary Package
- World class Development Opportunities
- Complimentary stays with breakfast included in our sister Dorchester Collection hotels
- 50% off at bars and restaurants within all our sister Dorchester Collection hotels
- Meal allowance
- Private Medical Insurance
- Life Insurance
- Yearly Flight Allowance
- Company Accommodation
- Company provided transportation to and from work
- Uniform provided by the Company with complimentary laundry
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at The Lana, Dubai - Dorchester Collection
Senior Butler
Dubai, UAE
Dorchester Collection seeks a Senior Butler at The Lana in Dubai to deliver personalized, anticipatory service to guests in a luxury hotel. The role requires at least 2 years of experience in a similar position in a luxu
Butler - Female
Dubai, UAE
The Lana, Dubai - Dorchester Collection seeks a Female Butler to provide professional and personalized service to guests. Responsibilities include in-suite services, guest reception, packing/unpacking, and coordinating w
Sales Manager Leisure & Corporate (CIS, Europe, ASPAC)
Dubai, UAE
The Lana, Dubai (Dorchester Collection) seeks a Sales Manager for Leisure & Corporate segments covering CIS, Europe, and ASPAC markets. The role involves driving revenue, building client relationships, and representing t
Director of Marketing & Communications
Dubai, UAE
The Lana, Dubai - Dorchester Collection seeks a Director of Marketing & Communications to lead marketing and communications strategy for the hotel. You will oversee the marketing department, develop annual budgets and pl
Lobby Host- AVA at Palm Jumeirah
Dubai, UAE
Dorchester Collection seeks a Lobby Host for AVA at Palm Jumeirah to deliver a warm, polished welcome experience to residents and visitors. The role requires 1-2 years of luxury hotel or branded residential experience, e
Doorman- AVA at Palm Jumeirah
Dubai, UAE
Dorchester Collection is hiring a Doorman for AVA at Palm Jumeirah to create exceptional first and last impressions for residents and guests. The role requires 1-2 years of luxury hospitality experience and a polished, f
Senior Housekeeper - AVA at Palm Jumeirah
Dubai, UAE
Dorchester Collection seeks a Senior Housekeeper for AVA at Palm Jumeirah to oversee housekeeping operations in luxury residences. Responsibilities include inspections, team supervision, and ensuring impeccable standards
Residence Manager - AVA at Palm Jumeirah
Dubai, UAE
Dorchester Collection is seeking a Residence Manager for AVA at Palm Jumeirah in Dubai. The role involves leading front-of-house residential operations, building relationships with residents, and ensuring ultra-luxury se
Senior Butler
Dubai, UAE
Butler - Female
Dubai, UAE
Sales Manager Leisure & Corporate (CIS, Europe, ASPAC)
Dubai, UAE
Director of Marketing & Communications
Dubai, UAE
Lobby Host- AVA at Palm Jumeirah
Dubai, UAE
Doorman- AVA at Palm Jumeirah
Dubai, UAE
Senior Housekeeper - AVA at Palm Jumeirah
Dubai, UAE
Residence Manager - AVA at Palm Jumeirah
Dubai, UAE