Senior Data Center Technician
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Key skills for this role
About the Role
Microsoft is hiring a Senior Data Center Technician to perform advanced diagnostics, hardware deployment, and decommissioning in a 24x7x365 data center environment. The role includes mentoring technicians and ensuring quality and safety compliance.
Key Skills for This Role
Responsibilities
- Apply advanced diagnostic and troubleshooting expertise to quickly identify issues
- Decommission hardware for complex changes following standard procedures
- Delegate hardware installation, deployment, and replacement work to technicians while providing expert guidance
- Ensure quality execution as defined by organizational standards, coordinating downtime and keeping stakeholders informed
- Assist and provide guidance to technicians to complete challenging tasks and escalate issues as needed
- Ensure technicians perform post execution quality checks and verify compliance with safety protocols and deployment standards
- Verify security compliance for decommissions and process data bearing devices for destruction
- Maintain awareness of KPIs through dashboards and monthly performance discussions
- Train and mentor technicians through on the job training and direct guidance
- Attend, conduct, or assist in conducting daily safety briefings and ensure compliance with safety procedures
Requirements
- High school diploma, or equivalent and basic knowledge of computer hardware and components AND experience supporting IT equipment or related technology
- Ability to meet Microsoft, customer and/or government security screening requirements including Microsoft Cloud Background Check
Full Job Posting
Overview
- As a Microsoft Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes for preparing, installing, diagnosing, troubleshooting, replacing, and decommissioning equipment.
- Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.
- Our infrastructure comprises a large global portfolio of more than 200 Data Centers in 32 countries.
Responsibilities
- Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues.
- Decommission hardware for complex changes and/or systems with complex interactions following standard procedures.
- Delegate hardware installation, deployment, and/or replacement work to technicians while providing expert guidance.
- Ensure quality execution as defined by organizational standards, coordinating downtime and keeping stakeholders informed.
- Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed.
- Ensure that technicians are performing post execution quality checks and verifying compliance with safety protocols and deployment standards.
- Verify security compliance for decommissions and processes data bearing devices for destruction.
- Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions.
- Train and mentor technicians through on the job training and by providing direct guidance on specific tasks.
- Attend, conduct, or assist in conducting daily safety briefings and ensure compliance with safety procedures.
Qualifications
- High school diploma, or equivalent and basic knowledge of computer hardware and components AND experience supporting IT equipment or related technology.
- Ability to meet Microsoft, customer and/or government security screening requirements including Microsoft Cloud Background Check.
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