Customer Success Account Manager
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Key skills for this role
About the Role
Microsoft seeks a Customer Success Account Manager to drive post-sales delivery and support orchestration for strategic enterprise customers. The role requires 6+ years of customer success or consulting experience and a Bachelor's degree.
Key Skills for This Role
Responsibilities
- Support foundational relationships with key customer stakeholders and technical professionals
- Align customer objectives with the current Microsoft portfolio of work
- Support delivery of program planning and customer facing program reviews
- Track adoption and usage of Microsoft products and services, drive usage improvement
- Develop understanding of retention and churn to identify potential issues
Requirements
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer facing consulting, or portfolio management experience
- OR Master's Degree in related field AND 4+ years experience
- OR equivalent experience
Full Job Posting
Overview
- The Customer Experience & Success (CE&S) organization empowers customers to accelerate business value through differentiated customer experiences.
- As a CSAM, you are the primary delivery lead and partner for strategic customers, empowering them to achieve more across Digital Cloud platforms.
Responsibilities
- Support foundational relationships with key customer stakeholders and technical professionals
- Listen to conversations with customers and align objectives with the current Microsoft portfolio
- Align with the account team to link Customer Success Plans with account plan priorities
- Support delivery of program planning and customer facing program reviews
- Initiate conversations to connect customer objectives with Microsoft portfolio
- Meet consumption milestones, track adoption and usage, and drive usage improvement
- Develop understanding of retention and churn in customer portfolio
Qualifications
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer facing consulting, or portfolio management experience
- OR Master's Degree in related field AND 4+ years experience
- OR equivalent experience
- 5+ years relevant work experience within customer industry (preferred)
- Microsoft or competitor equivalent certification in relevant technologies (preferred)
- ITIL Foundation certification or equivalent service management certification (preferred)
Pay Information
- Base pay range across Canada: CAD 96,000 CAD 177,600 per year
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