Senior Data Center Logistics Technician
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Key skills for this role
About the Role
Microsoft is seeking a Senior Data Center Inventory & Asset Technician to lead logistics operations in Abu Dhabi. The role involves prioritizing ticketed work, coordinating inbound/outbound deliveries, managing inventory accuracy, and mentoring technicians.
Key Skills for This Role
Responsibilities
- Prioritize ticketing queues, resolve escalations, and clear blocking issues for Inventory and Asset Management activities
- Provide task specific guidance to technicians for preparing and executing incoming/outgoing deliveries and documenting packages
- Coordinate with external stakeholders including third party warehouses, OEM vendors, and suppliers for inbound/outbound deliveries
- Perform assigned tasks and escalate issues during high volume work activity or escalation based situations
- Maintain stakeholder focus to improve quality and ensure customer receives highest return on investment
- Ensure teams maintain steps to keep inventory balance accurate
- Act as SME for RMA warranty process, ensuring teams process failed vendor hardware devices
- Manage schedule of DBD destruction in partnership with senior leadership and ensure team follows procedures
- Attend, conduct, or assist in conducting daily safety briefings and ensure compliance with safety procedures
- Seek opportunities to contribute to workstreams and evolve processes toward simplification and automation
Requirements
- High School Diploma AND experience in warehouse/supply chain in IT environment, inventory management, retail, warehouse management, or related field (or equivalent experience)
- Ability to work shifts including non standard business hours (evening, nighttime, weekends, holidays)
- Ability to pass Microsoft Cloud background check
- 3+ years experience in warehouse/supply chain in IT environment, IT, and/or logistics, operating heavy load movement equipment preferred
Full Job Posting
Overview
- As a Microsoft Senior Data Center Inventory & Asset Technician (DIAT), you will prioritize and assign ticketed work to technicians on the team, provide guidance on inbound/outbound logistics tasks, and ensure that inventory balances are accurate.
- Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.
Responsibilities
- Prioritize ticketing queues, work to resolve escalations, and clear blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.
- Provide task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities).
- Coordinate with external stakeholders including third party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries.
- Perform assigned tasks and escalate issues during high volume work activity or escalation based situations.
- Leverage process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on site and/or remote data center support activities.
- Maintain a strong stakeholder focus to improve quality and ensure that the customer receives the highest return on their investment.
- Ensure teams maintain and perform steps required to keep the inventory balance accurate.
- Act as the Subject Matter Expert (SME) about the Return Merchandise Authorization (RMA) warranty process ensuring teams process failed vendor hardware devices using tools and processes RMAs.
- Manage schedule of DBD destruction or shredding in partnership with senior leadership and ensure team is following all processes and procedures to perform DBD destruction.
- Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage, rack moving, heavy equipment usage, lifting, ladder/rolling stair us
- Seek out opportunities to contribute to workstreams and evolve existing workstream processes, services, and solutions toward greater simplification and automation.
- Embody our culture and values.
Qualifications
- High School Diploma AND experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field OR equivalent experience.
- Ability to work shifts, including shift assignments during non standard business hours that may include evening, nighttime, weekends, and/or holidays
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft C
- 3+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience (preferred).
Additional Information
- This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
- Microsoft is an equal opportunity employer.
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