Responsable de la réussite client/ Customer Success Account Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Microsoft is hiring a Customer Success Account Manager to drive cloud adoption and program management for strategic clients. The role involves managing customer relationships, orchestrating resources, and accelerating cloud consumption.
Key Skills for This Role
Responsibilities
- Develop and execute shared plans with customers to drive cloud adoption
- Manage customer executive relationships through business reviews and strategic escalations
- Orchestrate resources and remove blockers to accelerate cloud consumption
- Align Microsoft solutions with customer needs leveraging expertise in Azure, Modern Work, Dynamics
- Identify growth opportunities and drive customer retention and renewals
Requirements
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer facing consulting, or portfolio management experience
- OR Master's Degree in related field AND 3+ years experience
- OR equivalent experience
- 3+ years relevant work experience within customer industry (preferred)
- Relevant Microsoft or equivalent cloud certifications (e.g., Azure, Microsoft 365, AWS) (preferred)
- ITIL, project management (PMI or equivalent), and change management (Prosci or equivalent) certifications (preferred)
Full Job Posting
Overview
- We are looking for a highly motivated and passionate Customer Success Account Manager (CSAM) to drive program management for strategic customers with a global, complex, cross cloud digital footprint.
- The CSAM will drive consumption planning & execution, and acceleration of cloud adoption from Pilot/MVP to production.
- The CSAM builds and executes shared plans with customers, manages customer executive relationships, and enables customers to use their benefits effectively.
Responsibilities
- Develop and coach on engagement strategies for customers, partners, and internal stakeholders.
- Establish and enhance relationships with key stakeholders to ensure successful solution delivery.
- Expand relationships beyond current contracts by aligning Microsoft strategies with customer priorities.
- Strive to achieve Trusted Advisor status with key customer executives.
- Align Microsoft solutions with customer needs, leveraging expertise in Azure, Modern Work, Dynamics, and industry knowledge.
- Identify and address complex customer scenarios by collaborating with technical specialists.
- Drive Microsoft's position in the customer's cloud technology marketplace.
- Demonstrate alignment between customer objectives and Microsoft's portfolio.
- Promote organizational and customer success strategies.
- Lead program planning, prioritization, and management to address customer outcomes.
- Proactively identify and mitigate customer blockers, leveraging Microsoft solutions and services.
- Proactively surface value to drive high retention rate on customer renewals.
Qualifications
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer facing consulting, or portfolio management experience
- OR Master's Degree in related field AND 3+ years experience
- OR equivalent experience.
- Preferred: Bachelor's Degree AND 8+ years experience OR Master's AND 6+ years experience.
- 3+ years relevant work experience within customer industry.
- Relevant Microsoft or equivalent cloud certifications (e.g., Azure, Microsoft 365, AWS), with preferred credentials in ITIL, project management (PMI or equivalent), and change management (Prosci or equivalent).
- Strong executive presence and communication skills, with proven ability to lead cross functional teams.
- Demonstrated expertise in program and portfolio management, cross group collaboration, resource orchestration.
- Solid understanding of cloud and hybrid infrastructures, architecture, and migrations.
Pay Information
- The typical base pay range for this role across Canada is CAD 96,000 CAD 177,600 per year.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Microsoft
Solution Engineer - Cloud & AI (Data)
Ottawa, CAN
Microsoft seeks a Solution Engineer to drive technical sales and adoption of Azure data and analytics platforms for public sector customers. You will lead hands-on engagements like PoCs and hackathons, design secure arch
Solution Engineer Manager
Calgary, CAN
Microsoft is hiring a Solution Engineering Manager to lead a team of Solution Engineers in Calgary, Canada. You will coach and develop the team, build customer relationships, and drive cloud & AI solution adoption. Requi
Cloud & AI Sales Specialist - Public Sector
Ottawa, CAN
Microsoft is hiring a Cloud & AI Sales Specialist to drive Azure adoption in Western Canada's public sector. You will lead sales engagements, build customer relationships at the CXO level, and orchestrate a virtual team
Senior Data Center Logistics Technician
Abu Dhabi, UAE
Microsoft is seeking a Senior Data Center Inventory & Asset Technician to lead logistics operations in Abu Dhabi. The role involves prioritizing ticketed work, coordinating inbound/outbound deliveries, managing inventory
Strategic Account Technology Strategist - TELCO & Media
Greater Toronto Area, CAN
Microsoft is seeking a Strategic Account Technology Strategist for the Telco & Media sector to serve as a virtual CTO for telecommunications accounts. The role involves designing AI-first solutions, driving customer tran
Senior Finance Manager, Cloud & AI Platforms (Canada Enterprise)
Toronto, CAN
Microsoft is seeking a Senior Finance Manager to support the Cloud and AI Platforms business in Canada. The role involves financial planning, forecasting, business performance analysis, and strategic decision-making. Can
Customer Success Account Manager
Vancouver, CAN
Microsoft seeks a Customer Success Account Manager to drive post-sales delivery and support orchestration for strategic enterprise customers. The role requires 6+ years of customer success or consulting experience and a
Higher Education Industry Advisor
Toronto, CAN
Microsoft is seeking a Higher Education Industry Advisor to drive industry-led sales strategy and digital transformation for strategic Higher Education customers. The role involves building executive relationships, shapi
Solution Engineer - Cloud & AI (Data)
Ottawa, CAN
Solution Engineer Manager
Calgary, CAN
Cloud & AI Sales Specialist - Public Sector
Ottawa, CAN
Senior Data Center Logistics Technician
Abu Dhabi, UAE
Strategic Account Technology Strategist - TELCO & Media
Greater Toronto Area, CAN
Senior Finance Manager, Cloud & AI Platforms (Canada Enterprise)
Toronto, CAN
Customer Success Account Manager
Vancouver, CAN
Higher Education Industry Advisor
Toronto, CAN