Senior Data Center Logistics Technician
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Key skills for this role
About the Role
Microsoft is seeking a Senior Data Center Inventory & Asset Technician to prioritize ticketed work, provide guidance on logistics tasks, and ensure accurate inventory balances in Abu Dhabi.
Key Skills for This Role
Responsibilities
- Prioritize ticketing queues, work to resolve escalations, and clear blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities
- Provide task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages
- Coordinate with external stakeholders including third party warehouses, OEM vendors, and suppliers as necessary to facilitate inbound and outbound deliveries
- Perform assigned tasks and escalate issues during high volume work activity or escalation based situations
- Leverage process knowledge and technical skills to resolve escalations and clear blocking issues
- Maintain a strong stakeholder focus to improve quality and ensure customer receives highest return on investment
- Ensure teams maintain and perform steps required to keep inventory balance accurate
- Act as Subject Matter Expert about Return Merchandise Authorization (RMA) warranty process
- Manage schedule of DBD destruction or shredding in partnership with senior leadership
- Attend, conduct, or assist in conducting daily safety briefings and ensure compliance with safety procedures
- Seek out opportunities to contribute to workstreams and evolve processes toward simplification and automation
Requirements
- High School Diploma AND experience in warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field OR equivalent experience
- Ability to work shifts, including shift assignments during non standard business hours that may include evening, nighttime, weekends, and/or holidays
- Ability to pass Microsoft Cloud background check
- 3+ years experience in warehouse/supply chain in an IT environment, IT, and/or logistics, operating heavy load movement equipment preferred
Full Job Posting
Overview
- As a Microsoft Senior Data Center Inventory & Asset Technician (DIAT), you will prioritize and assign ticketed work to technicians on the team, provide guidance on inbound/outbound logistics tasks, and ensure that inventory balances are accurate.
- Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.
Responsibilities
- Prioritize ticketing queues, work to resolve escalations, and clear blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.
- Provide task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages.
- Coordinate with external stakeholders including third party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries.
- Perform assigned tasks and escalate issues during high volume work activity or escalation based situations.
- Leverage process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on site and/or remote data center support activities.
- Maintain a strong stakeholder focus to improve quality and ensure that the customer receives the highest return on their investment.
- Ensure teams maintain and perform steps required to keep the inventory balance accurate.
- Act as the Subject Matter Expert (SME) about the Return Merchandise Authorization (RMA) warranty process ensuring teams process failed vendor hardware devices using tools and processes RMAs.
- Manage schedule of DBD destruction or shredding in partnership with senior leadership and ensure team is following all processes and procedures to perform DBD destruction.
- Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures.
- Seek out opportunities to contribute to workstreams and evolve existing workstream processes, services, and solutions toward greater simplification and automation.
- Embody our culture and values.
Qualifications
- High School Diploma AND experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field OR equivalent experience.
- Ability to work shifts, including shift assignments during non standard business hours that may include evening, nighttime, weekends, and/or holidays.
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft C
- 3+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience (preferred).
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