Senior Business Analyst -Product HCM
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Key skills for this role
Role Overview
Support and manage live Salesforce products as a product owner, handling incidents, support requests, and continuous improvement initiatives.
The source title identifies the role as Senior Business Analyst - Product HCM, while the description identifies it as a Mid-Level Support Product Owner.
Key Skills for This Role
Full Job Posting
Role Overview
Support and manage live Salesforce products as a product owner, handling incidents, support requests, and continuous improvement initiatives.
The source title identifies the role as Senior Business Analyst - Product HCM, while the description identifies it as a Mid-Level Support Product Owner.
Contract Details
- The role is offered on a one-year contract.
Required Skills
- Strong experience with Salesforce products is required.
- Experience with Sales Cloud, Service Cloud, Marketing Cloud, or Data Cloud is referenced.
- Experience in incident management and root cause analysis is required.
- Agile methodologies, including Scrum, Kanban, or Jira, are required.
- Strong stakeholder communication and problem-solving skills are required.
Qualifications
- Three to five years of experience in product management or Salesforce support is required.
- Salesforce Administrator Certification is required.
- A bachelor's degree in Computer Science, Software Engineering, or a related field is required.
- Product Management or ITIL certification is a plus.
Responsibilities
- Manage and support live Salesforce products.
- Manage product incidents and support requests.
- Lead continuous improvement initiatives for supported products.
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