Consultant / Senior Consultant
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Key skills for this role
Role Overview
LanceSoft Middle East is presenting a Consultant or Senior Consultant opportunity with a client.
The engagement is a 3–6 month contract with possible extension.
The stated location is Dubai.
Key Skills for This Role
Full Job Posting
Opportunity Overview
LanceSoft Middle East is presenting a Consultant or Senior Consultant opportunity with a client.
The engagement is a 3–6 month contract with possible extension.
The stated location is Dubai.
Technical Skills and Competencies
- Experience with operational hypercare, incident management, and process stabilization.
- Experience with reporting and ticket-management tools and strong Microsoft Excel skills.
- Exposure to Uniphore or comparable workflow, conversational AI, or automation platforms.
- Ability to prepare clear operating procedures, issue logs, and performance updates.
Responsibilities
- Support operational hypercare, incident management, and process stabilization activities.
- Use reporting and ticket-management tools to track operational issues and updates.
- Prepare clear operating procedures, issue logs, and performance updates.
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