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Consultant / Senior Consultant

LanceSoft Middle East
Dubai, UAE
Contract
Mid-Senior
Onsite
Discovered Yesterday
Operational hypercareIncident managementProcess stabilizationReportingTicket managementMicrosoft Excel
Free

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Key skills for this role

Operational hypercareIncident managementProcess stabilization
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Opportunity Overview

LanceSoft Middle East is presenting a Consultant or Senior Consultant opportunity with a client.

The engagement is a 3–6 month contract with possible extension.

The stated location is Dubai.

Technical Skills and Competencies

  • Experience with operational hypercare, incident management, and process stabilization.
  • Experience with reporting and ticket-management tools and strong Microsoft Excel skills.
  • Exposure to Uniphore or comparable workflow, conversational AI, or automation platforms.
  • Ability to prepare clear operating procedures, issue logs, and performance updates.

Responsibilities

  • Support operational hypercare, incident management, and process stabilization activities.
  • Use reporting and ticket-management tools to track operational issues and updates.
  • Prepare clear operating procedures, issue logs, and performance updates.

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