Sales Coordinator
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Key skills for this role
About the Role
Anantara Hotels & Resorts is seeking a Sales Coordinator to support sales activities at Anantara The Palm Dubai Resort. The role involves managing client inquiries, maintaining CRM records, coordinating group and event bookings, and supporting sales objectives.
Key Skills for This Role
Responsibilities
- Respond to client enquiries and provide proactive follow up throughout the sales process
- Maintain and update client databases and CRM records
- Coordinate administrative aspects of group, MICE, and event bookings
- Prepare proposals, quotations, contracts, and sales documentation
- Support development of new client contacts and maintain existing relationships
- Identify opportunities to upsell and cross sell hotel products and services
Requirements
- Understanding of business strategy and brand positioning
- Knowledge of Anantara product and service offerings
- Proficiency in CRM systems, sales software, Opera, and Microsoft Office
- Strong organizational and administrative skills
- Ability to manage client inquiries and provide follow up
Full Job Posting
Job Location
- Anantara The Palm Dubai Resort
About Anantara
- Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture.
- Founded in 2001 in Thailand, we have expanded across the world.
Key Duties And Responsibilities
- Ensure understanding of business strategy and brand positioning.
- Maintain up to date knowledge on Anantara products, competitors, and industry trends.
- Understand account base priorities to direct personal efforts.
- Respond promptly to client enquiries and provide proactive follow up.
- Maintain working knowledge of IT support tools including CRM, Opera, and Microsoft Office.
- Establish, maintain, and update client databases and CRM records.
- Maintain accurate management status reporting on sales activities and forecasts.
- Process paperwork including proposals, quotations, contracts, and reports.
- Coordinate administrative aspects of group, MICE, and event bookings.
- Coordinate client familiarization trips, site inspections, and sales trips.
- Support development of new client contacts and maintain existing relationships.
- Drive opportunities to upsell and cross sell Anantara products.
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