Sales Automation Specialist
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Key skills for this role
Role Overview
The Sales Automation Specialist bridges commercial teams and technology functions.
The role transforms agency incentive programs, sales processes, reporting requirements, and digital content into scalable automated solutions.
The role supports efficiency, reporting accuracy, and commercial performance across the sales ecosystem.
Key Skills for This Role
Full Job Posting
Role overview
The Sales Automation Specialist bridges commercial teams and technology functions.
The role transforms agency incentive programs, sales processes, reporting requirements, and digital content into scalable automated solutions.
The role supports efficiency, reporting accuracy, and commercial performance across the sales ecosystem.
Accountabilities
- Translate business requirements into technical solutions and automation opportunities.
- Support and validate agency incentive calculations and sales performance metrics.
- Design and maintain Tableau dashboards and commercial reporting solutions.
- Configure and optimize Salesforce or equivalent CRM reporting, workflows, and automation.
- Manage and update AEM website content and components.
- Act as the link between business stakeholders and technical development teams.
- Automate manual sales, reporting, and content management processes.
Education and experience
- Bachelor's degree in Information Technology, Computer Science, Business Systems, or a related field.
- Minimum 3-5 years of experience in sales automation, CRM analytics, or digital solutions roles.
- Hands-on experience with Salesforce is required.
- Experience with CRM reporting, dashboards, workflows, and automation.
- Strong Tableau reporting and dashboard development skills.
- Working knowledge of Databricks, SQL, and/or Python for data validation and analysis.
- Experience with AEM is highly desirable.
- Understanding of agency sales, incentive, commission, or commercial performance programs.
- Airline, travel, or TMC industry experience is advantageous.
About the employer
Etihad Airways describes a global aviation business based in the UAE with an ambition to expand its fleet, network, and workforce.
About EtihadAirways5
The UAE’s national airline serves passengers worldwide from its Abu Dhabi hub.
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