B2B Sales Products Officer

Role overview

Key accountabilities

• Manage pricing and incentive models to ensure accurate and competitive product offerings.
• Support development and implementation of B2B sales products and programs, including specialty segments.
• Maintain internal and external sales support inboxes and resolve inquiries in a timely manner.
• Administer accurate customer and sales data within Salesforce and other CRM platforms.
• Generate and analyze sales performance, customer, and program reports using Tableau and Power BI.
• Provide insights and recommendations for commercial decision-making and sales effectiveness.
• Guide internal stakeholders on products, programs, and policies.
• Keep sales policies and communications accurate and current through cross-functional collaboration.
• Support continuous improvement of sales processes, reporting, and operational efficiency.
• Maintain knowledge of B2B products, programs, and customer requirements.

Education and experience

• Bachelor's degree.
• At least 4 years of work experience in a related field.
• Proven experience in sales support, sales operations, administration, business analytics, or a similar commercial support function.
• Sales experience or experience supporting a field sales organization is preferred.

Core qualifications

• Strong analytical and numerate mindset with the ability to interpret data and generate insights.
• Advanced proficiency in Tableau and/or Power BI is essential.
• Strong proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Experience using Salesforce or other CRM platforms.
• Excellent organizational, prioritization, communication, and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Customer-centric mindset, collaborative approach, and strong cultural awareness.

About Etihad Airways

Recruitment fraud alert

• Etihad Airways will not request personal information, bank details, or payment during recruitment.
• Interviews take place face-to-face or via video or telephone before a formal offer.