Global Account Manager - TMC Partners
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Key skills for this role
Role Overview
The Global Account Manager will lead Etihad’s commercial strategy, account development, and growth across global travel management company partners.
The role manages a defined global TMC portfolio and owns accountability for commercial performance, contracting, strategic engagement, and growth.
The position requires understanding of the operational and commercial dynamics of the TMC segment.
Key Skills for This Role
Full Job Posting
Role overview
The Global Account Manager will lead Etihad’s commercial strategy, account development, and growth across global travel management company partners.
The role manages a defined global TMC portfolio and owns accountability for commercial performance, contracting, strategic engagement, and growth.
The position requires understanding of the operational and commercial dynamics of the TMC segment.
Accountabilities
- Own global commercial relationships with TMC partners and act as a central contact for strategic and operational engagement.
- Drive revenue growth, execute a global TMC sales strategy, develop strategic partnerships, and identify new opportunities.
- Lead contracting and negotiations covering fare programs, override structures, and incentive setups.
- Monitor global and regional performance using Salesforce, internal databases, and dashboards.
- Lead QBRs and performance reviews, present actionable insights, and secure buy-in for growth strategies.
- Advise network planning, route development, and new station setup teams on market dynamics and sales opportunities.
- Represent Etihad at relevant trade events, conferences, and industry summits.
Education and experience
- Bachelor’s degree in Business, Aviation, Tourism, or a related field is required.
- A Master’s degree is preferred.
- Seven to ten years of experience in B2B sales or account management is required.
- Experience in aviation, marine travel, or global mobility is preferred.
- Strategic account management experience across multiple markets and functions is required.
Required capabilities
- Strong understanding of the TMC and corporate travel ecosystem, including seasonality, negotiation, and contracting models.
- Strong negotiation skills, commercial analytical acumen, and marketing experience.
- Excellent presentation and stakeholder management skills.
- CRM fluency, with Salesforce preferred, plus strong Excel and analytical skills.
- Willingness to travel internationally as required.
Location and mobility
- The role is based in Abu Dhabi, United Arab Emirates.
- The employer states that international candidates may apply and that a relocation package is provided.
About Etihad Airways
Etihad Airways describes itself as the UAE’s national airline, connecting people across continents and cultures from its Abu Dhabi hub.
The company states that its Journey 2030 ambition includes fleet growth, network expansion, and people development.
About EtihadAirways5
The UAE’s national airline serves passengers worldwide from its Abu Dhabi hub.
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