Restaurant Admin/ Cashier

Role Overview

Cashier and Guest Service

• Process and accept payments, issue receipts, refunds, and change, and cash out servers during or at the end of shifts.
• Take and prepare takeaway orders, including bagging and wrapping.
• Maintain knowledge of food and beverage offerings, outlets, services, and operating hours.
• Greet guests, recommend food and beverages, maintain tidy workstations, and address guest satisfaction.

Administration and Records

• Maintain transaction, company document, employee, supplier, maintenance company, birthday, contact, and attendance records.
• Send and reply to emails, make and answer phone calls, and resolve administrative issues confidentially.
• File, print, scan, bind, photocopy, type, and prepare daily, weekly, and monthly reports.
• Organize and schedule appointments and meetings and apply for mall minor and major work permits.

Staff and Head Office Support

• Register staff members on the attendance device and maintain manual attendance records with restaurant management.
• Train new and existing staff and prepare or update the cashier and restaurant administration manual.
• Collect documents from restaurant departments and send them to head office.
• Receive head office documents, distribute them to relevant departments or staff, and communicate schedules and messages.
• Assist staff with completing or signing forms for head office.

Workplace and Employment

• Job Type: Full-time.
• Work Location: In person.

Requirements

• Handle payments, receipts, refunds, and change accurately.
• Maintain transaction, employee, supplier, attendance, and company document records.
• Communicate with guests, departments, head office, suppliers, and maintenance companies.
• Maintain knowledge of food and beverage offerings, services, outlets, and operating hours.
• Handle sensitive information confidentially.