Residence Manager
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Key skills for this role
About the Role
Dorchester Collection seeks a Residence Manager for AVA at Palm Jumeirah to lead front-of-house residential operations, build a high-performing team, and deliver ultra-luxury service.
Key Skills for This Role
Responsibilities
- Serve as on ground ambassador for residents, ensuring ultra luxury living and personalized service.
- Build, recruit, and lead the full front of house residential team including Concierge, Doormen, Lobby Hosts, and Housekeeping.
- Develop and nurture a high performing team through hands on leadership, structured onboarding, coaching, and performance management.
- Define service standards for each front of house function, ensuring consistency and alignment with brand's ultra luxury positioning.
- Oversee all front of house and back of house residential operations, maintaining immaculate standards.
- Handle resident requests, feedback, and concerns with poise, urgency, and emotional intelligence.
- Support onboarding of new residents, ensuring extraordinary arrival and settling in experience.
- Monitor daily KPIs and operational checklists, escalating and resolving issues proactively.
- Ensure full compliance with UAE regulatory requirements, health and safety standards, and RERA guidelines.
- Drive resident engagement through curated lifestyle programming, exclusive events, and community building initiatives.
- Uphold and champion brand's ultra luxury standards, benchmarking against finest residential addresses globally.
Requirements
- Background in ultra luxury hospitality operations, 5 star hotel, branded residence, or private members club at a senior operational level
- Proven experience building and leading front of house teams
- Exceptional communicator, polished, warm, and confident
- Highly organized and solutions oriented with sharp attention to detail
- Emotionally intelligent, resilient, and discreet
- UAE experience strongly preferred
- English fluency essential; additional languages welcome
Full Job Posting
Position Overview
- We are not just a collection of hotels, but a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day.
- Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy.
- When you join us as a Residence Manager you start a unique opportunity to become celebrated as the very best in your field.
What you'll get
- Competitive Salary Package
- Family Benefits
- World class Development Opportunities
- Complimentary stays with breakfast included in our sister Dorchester Collection hotels
- 50% off at bars and restaurants within all our sister Dorchester Collection hotels
- Meal Allowance
- Private Medical Insurance for self and the family
- Life Insurance for self
- Annual Flight Allowance for self and the family
- Education Support Allowance for children
- Housing Allowance
- Transportation Allowance
What you'll do
- Serve as the on ground ambassador for our residents, ensuring every interaction reflects the highest standards of ultra luxury living and personalized service.
- Act as a trusted and visible presence for residents, building genuine relationships rooted in discretion, warmth, and personalized attention.
- Build, recruit, and lead the full front of house residential team, including Concierge, Doormen, Lobby Hosts, and Housekeeping.
- Develop and nurture a high performing team through hands on leadership, structured onboarding, ongoing coaching, and performance management.
- Define service standards for each front of house function, ensuring consistency and alignment with the brand’s ultra luxury positioning.
- Oversee all front of house and back of house residential operations, maintaining immaculate standards at all times.
- Handle resident requests, feedback, and concerns with poise, urgency, and emotional intelligence, always resolving with grace.
- Support the onboarding of new residents, ensuring their arrival and settling in experience is extraordinary from day one.
- Monitor daily KPIs and operational checklists, escalating and resolving issues proactively.
- Ensure full compliance with UAE regulatory requirements, health and safety standards, and RERA guidelines where applicable.
- Drive resident engagement through curated lifestyle programming, exclusive events, and community building initiatives.
- Uphold and champion the brand’s ultra luxury standards, continuously benchmarking against the finest residential addresses globally.
What you'll bring
- A genuine passion for ultra luxury hospitality and an instinctive understanding of the needs of high net worth and ultra high net worth residents.
- A background in ultra luxury hospitality operations, 5 star hotel, branded residence, or private members club at a senior operational level.
- Proven experience building and leading front of house teams
- An exceptional communicator, polished, warm, and confident in every resident and team interaction.
- Highly organized and solutions oriented, with a hands on approach and sharp attention to detail.
- Emotionally intelligent, resilient, and discreet, someone who leads by example and commands respect naturally.
- UAE experience is strongly preferred; familiarity with Dubai’s luxury residential landscape is a distinct advantage.
- English fluency is essential; additional languages are a welcome advantage.
Job Location
- United Arab Emirates
- Dubai
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