Host Supervisor - (Safety & Security) - AVA at Palm Jumeirah
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Key skills for this role
About the Role
Dorchester Collection is seeking a Host Supervisor for Safety & Security at AVA at Palm Jumeirah. The role involves supervising security team activities, maintaining a safe environment, coordinating incident response, and ensuring compliance with safety regulations.
Key Skills for This Role
Responsibilities
- Supervise daily activities of the host/security team to ensure operational and safety procedures are followed
- Maintain a strong visible presence across the property while ensuring guests and residents receive exceptional service
- Coordinate incident response procedures, including emergencies, accidents, fire alarms and evacuation protocols
- Monitor security systems, CCTV operations and access control procedures
- Support investigations, incident reporting and conflict resolution professionally and confidentially
- Work closely with Duty Managers and operational departments to minimize risks
- Conduct regular inspections to identify and address potential hazards or security concerns
- Ensure compliance with local laws, health & safety regulations and company policies
- Train, motivate and mentor team members to uphold Dorchester Collection standards
- Maintain accurate records, logs and reports related to incidents, shift activities and operational matters
Requirements
- Previous experience as a Security Supervisor, Host Supervisor or similar role within luxury hospitality industry is preferred
- Strong understanding of luxury residential operations, emergency procedures and guest service excellence
- Excellent leadership and communication skills with the ability to remain calm under pressure
- Ability to manage incidents professionally while maintaining a high level of discretion and confidentiality
- SIRA certification or equivalent security qualification is required
- Proficient in report writing and basic computer systems
- English communication skills; additional languages are highly valued
Full Job Posting
Position Overview
- We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day.
- Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy.
- When you join us as a Host Supervisor you start a unique opportunity to become celebrated as the very best in your field.
What you'll get
- Competitive Salary Package
- World class Development Opportunities
- Complimentary stays with breakfast included in our sister Dorchester Collection hotels
- 50% off at bars and restaurants within all our sister Dorchester Collection hotels
- Meal allowance
- Private Medical Insurance
- Life Insurance
- Yearly Flight Allowance
- Company Accommodation
- Company provided transportation to and from work
What you'll do
- Supervise daily activities of the host/security team to ensure all operational and safety procedures are always followed.
- Maintain a strong visible presence across the property while ensuring guests and residents receive exceptional service.
- Coordinate incident response procedures, including emergencies, accidents, fire alarms and evacuation protocols.
- Monitor security systems, CCTV operations and access control procedures to maintain the safety of the property.
- Support investigations, incident reporting and conflict resolution professionally and confidentially.
- Work closely with Duty Managers and operational departments to minimize risks and ensure smooth day to day operations.
- Conduct regular inspections to identify and address potential hazards or security concerns.
- Ensure compliance with local laws, health & safety regulations and company policies always.
- Train, motivate and mentor team members to uphold Dorchester Collection standards and deliver exceptional service.
- Maintain accurate records, logs and reports related to incidents, shift activities and operational matters.
- Perform any additional duties assigned by management.
What you'll bring
- Previous experience as a Security Supervisor, Host Supervisor or similar role within luxury hospitality industry is preferred.
- Strong understanding of luxury residential operations, emergency procedures and guest service excellence.
- Excellent leadership and communication skills with the ability to remain calm under pressure.
- Ability to manage incidents professionally while maintaining a high level of discretion and confidentiality.
- SIRA certification or equivalent security qualification is required.
- Proficient in report writing and basic computer systems.
- Great communication skills with a strong customer service ethic.
- English is the primary language; additional languages are highly valued.
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