Residence Manager
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Key skills for this role
About the Role
The Lana, Dubai - Dorchester Collection seeks a Residence Manager for AVA at Palm Jumeirah. You will lead front-of-house residential teams, oversee operations, and deliver ultra-luxury service to high-net-worth residents.
Key Skills for This Role
Responsibilities
- Serve as on ground ambassador for residents, ensuring ultra luxury living and personalized service
- Build, recruit, and lead front of house residential team including Concierge, Doormen, Lobby Hosts, and Housekeeping
- Define service standards for each front of house function
- Oversee all front of house and back of house residential operations
- Handle resident requests, feedback, and concerns with poise and urgency
- Drive resident engagement through curated lifestyle programming and events
Requirements
- Background in ultra luxury hospitality operations, 5 star hotel, branded residence, or private members club at a senior operational level
- Proven experience building and leading front of house teams
- Exceptional communication skills
- English fluency essential
- UAE experience strongly preferred
Full Job Posting
Position Overview
- Residence Manager at AVA at Palm Jumeirah
- Permanent contract
- Full time
What You'll Get
- Competitive Salary Package
- Family Benefits
- World class Development Opportunities
- Complimentary stays with breakfast in sister hotels
- 50% off at bars and restaurants in sister hotels
- Meal Allowance
- Private Medical Insurance for self and family
- Life Insurance
- Annual Flight Allowance for self and family
- Education Support Allowance for children
- Housing Allowance
- Transportation Allowance
What You'll Do
- Serve as on ground ambassador for residents
- Build, recruit, and lead front of house residential team
- Define service standards for each front of house function
- Oversee all front of house and back of house operations
- Handle resident requests, feedback, and concerns
- Support onboarding of new residents
- Monitor daily KPIs and operational checklists
- Ensure compliance with UAE regulatory requirements and RERA guidelines
- Drive resident engagement through curated lifestyle programming
What You'll Bring
- Passion for ultra luxury hospitality
- Background in ultra luxury hospitality operations
- Proven experience building and leading front of house teams
- Exceptional communicator
- Highly organized and solutions oriented
- Emotionally intelligent and discreet
- UAE experience strongly preferred
- English fluency essential; additional languages welcome
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