Reservation Agent
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Key skills for this role
About the Role
Anantara Hotels & Resorts is seeking a Reservation Agent to support the Reservations Supervisor in driving team performance and ensuring accuracy in guest reservations. The role involves inventory management, upselling, and optimizing distribution channels.
Key Skills for This Role
Responsibilities
- Support the Reservations Supervisor in driving reservations team performance
- Ensure adherence to all SOPs
- Monitor daily arrivals and communicate guest requests
- Manage inventory including allotments, group blocks, and rate codes
- Assist Reservations Manager in driving upselling and optimizing distribution channels
Requirements
- Familiarity with hotel operations technology (Opera Cloud & RMS) and all distribution channels
- Understanding of regional & local market dynamics, competitors, and destination events
Full Job Posting
Job Overview
- Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture.
- Founded in 2001 in Thailand, we have expanded across the world.
- As Reservations Agent you will directly support the Reservations Supervisor in driving the performance of the reservations team on property.
Responsibilities
- Ensure all SOPs are being adhered to.
- Assist in maintaining and improving reservations operations to ensure high accuracy in guest reservations.
- Monitor daily arrivals for all guest requests to be carried out and communicated.
- Work on inventory management, including allotments, groups blocks and rate codes in all applicable systems.
- Assist the Reservations Manager for driving up selling within the property and ensure optimal use of all distribution channels.
Qualifications
- Familiar with the hotel operations available technology (Opera Cloud & RMS) and all distribution channels.
- Understand the dynamics of regional & local market, local competitors and events of the destination.
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