Receptionist

Role Overview

Key Responsibilities

• Manage daily reception and front desk operations in a professional and organized manner.
• Answer incoming calls, handle inquiries, and direct calls or messages to the appropriate departments.
• Respond to client inquiries regarding bookings, services, availability, and procedures.
• Coordinate with Operations, Customer Service, and other relevant departments on bookings and client requests.
• Follow up on pending requests and report booking discrepancies, customer concerns, and operational issues to supervisors.
• Provide administrative support and assist with client-related follow-ups as required.
• Maintain a clean, organized, and presentable reception area.
• Handle customer and company information with confidentiality and professionalism.
• Deliver excellent customer service while maintaining company standards for communication, professionalism, and guest care.

Skills and Competencies

• Excellent communication and interpersonal skills.
• Strong customer service and client-handling skills.
• Good organizational, multitasking, and time-management abilities.
• High attention to detail and accuracy.
• Professional telephone and email etiquette.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Ability to remain calm and effective in a fast-paced environment.
• Professional appearance, positive attitude, and strong teamwork skills.

Candidate Profile

• The ideal candidate is professional, friendly, and customer-oriented.
• The candidate should be well-organized with strong attention to detail.
• The candidate should be confident handling phone calls, emails, and customer inquiries.
• The candidate should be able to manage multiple tasks and priorities effectively.
• The candidate should be reliable, presentable, and comfortable in a client-facing environment.

Employment and Pay

• The position is full-time.
• Pay is AED 3,000 to AED 3,500 per month.

Work Location

• Work is performed in person.