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IT Support

Suite Life Residential Property Care Services L.L.C
Dubai, UAE
Full-time
Mid-Senior
Onsite
AED 3,500/month
Discovered 2 weeks ago
IT technical supportWindows environmentsComputer hardware troubleshootingBasic networkingSQLRelational databases
Free

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IT technical supportWindows environmentsComputer hardware troubleshooting
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Role Overview

Provide technical support to end users and troubleshoot day-to-day IT issues.

The role includes travel between company locations or customer sites for onsite IT support when required.

Key Responsibilities

  • Provide Level 1 and Level 2 technical support to employees and users.
  • Troubleshoot desktops, laptops, printers, peripherals, Windows, software, applications, networks, and connectivity.
  • Install, configure, and maintain computers, software, and IT systems.
  • Escalate complex technical issues to appropriate internal or external technical teams.
  • Support business applications and investigate application or data-related incidents using SQL and database knowledge.
  • Retrieve, check, and validate data; help identify database errors and coordinate with developers or database administrators.
  • Maintain documentation of technical issues, resolutions, configurations, and procedures.
  • Follow IT security policies and support equipment setup and employee onboarding and offboarding.

Required Qualifications and Experience

  • Previous experience in IT support, helpdesk, desktop support, technical support, or a similar role.
  • A valid UAE driving license is mandatory.
  • Willingness and ability to travel between company locations or customer sites as required.
  • Good knowledge of computer hardware, operating systems, software installation, troubleshooting, and basic networking.
  • Experience supporting Windows environments and common business applications.
  • Basic practical experience with SQL and relational databases, including entry-level work with SQL Server, MySQL, PostgreSQL, Oracle, or similar.
  • Understanding of basic database concepts, data structures, and relationships.
  • Ability to troubleshoot systematically and communicate solutions clearly to non-technical users.
  • Good communication and customer-service skills.

Preferred Skills

  • Basic understanding of Active Directory and user account management.
  • Basic understanding of servers and virtualization.
  • Familiarity with remote-support tools.
  • IT certifications such as CompTIA A+, Network+, Microsoft, ITIL, or equivalent are advantageous.

Compensation

  • Pay is up to AED 3,500 per month.

Employment

  • The job type is full-time.

Work Location

  • Work location is in person, with possible support at multiple company or customer sites.

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