PSQ Support Analyst
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Key skills for this role
About the Role
NMC Health is seeking a PSQ Support Analyst to provide operational, analytical, and administrative support to the Corporate Patient Safety & Quality Department. The role involves document control, data analysis, reporting, quality improvement coordination, and accreditation support.
Key Skills for This Role
Responsibilities
- Provide day to day operational support to the Corporate Patient Safety & Quality Department
- Collect, validate, and consolidate quality and patient safety data from all facilities
- Develop and maintain dashboards and support monthly, quarterly, and annual corporate quality reports
- Serve as Corporate Document Controller, maintaining centralized document management system
- Support preparation for accreditation surveys (JCI and other standards)
- Coordinate Corporate Patient Safety & Quality committee meetings, prepare agendas and minutes
- Assist in monitoring organization wide quality improvement initiatives and track project milestones
- Act as liaison between Corporate PSQ and facility PSQ teams
Requirements
- Bachelor's degree in science based academic background, Data Science, Health Informatics, Healthcare Administration, Quality Management, or related discipline
- Professional certification in Data Analytics
- Minimum 3 5 years of experience in healthcare quality, patient safety, healthcare administration, document control, or data analysis
- Experience within a corporate healthcare environment preferred
- Experience supporting accreditation activities (JCI preferred)
- Experience with healthcare quality reporting and KPI analysis
- Advanced Microsoft Excel skills
- Proficiency in Microsoft Power BI preferred
- Strong analytical and problem solving skills
- Excellent verbal and written communication skills
Full Job Posting
Role Overview
- The Corporate Patient Safety & Quality (PSQ) Support Analyst provides operational, analytical, and administrative support to the Corporate Patient Safety & Quality Department.
- The role supports implementation of corporate quality and patient safety initiatives through document control, data analysis, reporting, quality improvement coordination, policy management, accreditation support, and project administration.
Key Responsibilities
- Provide day to day operational support to the Corporate Patient Safety & Quality Department.
- Coordinate departmental activities, meetings, projects, and follow up actions.
- Track departmental action plans and ensure timely completion of assigned deliverables.
- Support implementation of corporate quality and patient safety initiatives across NMC facilities.
- Collect, validate, and consolidate quality and patient safety data from all facilities.
- Develop and maintain dashboards and support monthly, quarterly, and annual corporate quality reports.
- Serve as Corporate Document Controller for the Patient Safety & Quality Department.
- Maintain centralized document management system and ensure compliance with document control standards.
- Support preparation for accreditation surveys (JCI and other applicable standards).
- Coordinate Corporate Patient Safety & Quality committee meetings and prepare agendas, minutes, and action trackers.
- Assist in monitoring organization wide quality improvement initiatives and track project milestones.
- Act as liaison between Corporate PSQ and facility PSQ teams.
Education and Experience
- Bachelor's degree in science based academic background, Data Science, Health Informatics, Healthcare Administration, Quality Management, or related discipline.
- Professional certification in Data Analytics.
- Minimum 3 5 years of experience in healthcare quality, patient safety, healthcare administration, document control, or data analysis.
- Experience within a corporate healthcare environment is preferred.
- Experience supporting accreditation activities (JCI preferred).
- Experience with healthcare quality reporting and KPI analysis.
Required Skills
- Strong analytical and problem solving skills.
- Excellent organizational and time management abilities.
- Advanced Microsoft Excel skills.
- Proficiency in Microsoft Power BI (preferred).
- Proficiency in Microsoft Word, PowerPoint, and Outlook.
- Excellent report writing and presentation skills.
- Strong attention to detail.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities simultaneously.
- Strong interpersonal and stakeholder management skills.
- Ability to maintain confidentiality.
- Project coordination skills.
Occupational Safety and Health
- Comply with OSH instructions, policies and safe working procedures.
- Use appropriate personal protective equipment and safety systems.
- Be familiar with emergency and evacuation procedures.
- Report OSH hazards, incidents, near misses and issues.
- Participate in OSHMS audits and inspections.
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