Program Manager -Professional Services Saudi Arabia
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Key skills for this role
About the Role
Fortinet is seeking a Program Manager for Professional Services in Saudi Arabia to manage medium complexity IT security projects. The role involves building customer relationships, managing scope, budget, and resources, and ensuring on-time delivery.
Key Skills for This Role
Responsibilities
- Build strong relationships to understand the needs and requirements of the customer's projects
- Manage the relationship with the customers and all stakeholders
- Develop, negotiate and build a Scope of Work, WBS and project schedules
- Identify resources needed and assign individual responsibilities
- Work closely with all customer facing Fortinet functions to coordinate activities
- Ensure that all projects are delivered on time, within scope and within budget
- Use appropriate verification techniques to manage changes in project scope, schedule and costs
- Report and escalate to management as needed
- Manage escalations with all levels internally and externally to achieve success
- Create and maintain comprehensive projects documentation
- Effectively apply Fortinet's methodology and enforce project standards
- Perform risk management to minimize Fortinet's exposure and risk on projects
Requirements
- Around 5 years in similar position
- Technical understanding of security and networking projects
- Exceptional organizational skills including attention to detail and multi tasking
- Outstanding negotiation, oral communication and presentation skills
- Experience working with global enterprises, MSSP, carrier and governmental customers
- Bachelor’s degree in business or management discipline and/or equivalent work related experience
- PMP and/or PRINCE II certification would be a plus
Full Job Posting
Job Description
- The Program Manager is responsible for ensuring from start to finish the delivery of medium complexity projects on time and according to the negotiated Scope of Work.
Responsibilities
- Builds strong relationships to understand the needs and requirements of the customer's projects.
- Manage the relationship with the customers and all stakeholders.
- Develops, negotiates and builds a Scope of Work, WBS and project schedules to match the needs of the projects.
- Identifies resources needed and assigns individual responsibilities ensures resource availability and allocation.
- Works closely with all customer facing Fortinet functions, including sales, operations, order management, support.
- Coordinates internal resources and resources from outsourced part of the projects.
- Ensure that all projects are delivered on time, within scope and within budget.
- Use appropriate verification techniques to manage changes in project scope, schedule and costs.
- Report and escalate to management as needed.
- Manage escalations with all levels internally and externally to achieve success.
- Create and maintain comprehensive projects documentation.
- Effectively applies Fortinet's methodology and enforces project standards.
Additional Responsibilities
- Perform risk management to minimizes Fortinet's exposure and risk on projects.
- Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables.
- Accurately forecasts revenue, profitability, margins, bill rates and utilization.
- Assures project legal documents are completed and signed.
- Facilitates team and customers meetings effectively.
- Understands how to communicate difficult/sensitive information tactfully.
Job Requirements
- Around 5 years in similar position.
- Technical understanding of security and networking projects.
- Exceptional organizational skills include attention to detail and multi tasking skills.
- Outstanding negotiation, oral communication and presentation skills.
- Experience working with global enterprises, MSSP, carrier and governmental customers.
- Experience at working both independently and in a team oriented, collaborative environment.
- Can conform to shifting priorities, demands and timelines through analytical and problem solving capabilities.
- React to projects adjustments and alterations promptly and efficiently.
- Flexible during times of change.
- Ability to elicit cooperation from a wide variety of sources.
- Excellent conflict resolution skills.
- Strong commitment and self driven individual.
Education
- Bachelor’s degree in business or management discipline and/or equivalent work related experience.
- PMP and/or PRINCE II certification would be a plus.
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