Program Manager - Professional Services
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Key skills for this role
About the Role
The Program Manager oversees project delivery, manages customer relationships, and requires strong negotiation, communication, and organizational skills in IT security solutions.
Key Skills for This Role
Responsibilities
- Build strong relationships to understand customer project needs
- Manage relationship with customers and all stakeholders
- Develop, negotiate, and build Scope of Work, WBS, and project schedules
- Identify resources needed and assign individual responsibilities
- Work closely with Fortinet functions including sales, operations, order management, support
- Coordinate internal and outsourced resources for flawless execution
- Ensure projects are delivered on time, within scope and budget
- Use verification techniques to manage changes in scope, schedule, and costs
- Measure project performance using appropriate systems and tools
- Report and escalate to management as needed
- Manage escalations with all levels internally and externally
- Create and maintain comprehensive project documentation
Requirements
- Experience in project management, preferably in IT security
- Strong negotiation and communication skills
- Ability to manage virtual teams and customer relationships
- Background in business skills, management, budgeting, and analysis
Full Job Posting
Role Overview
- The Program Manager is responsible for ensuring from start to finish the delivery of medium complexity projects on time and according to the negotiated Scope of Work.
- The Program Manager is expected to manage a virtual team comprising Customer Contacts, Fortinet Sales, Professional Services and Technical Support.
Responsibilities
- Builds strong relationships to understand the needs and requirements of the customer's projects.
- Manage the relationship with the customers and all stakeholders.
- Develops, negotiates and builds a Scope of Work, WBS and project schedules to match the needs of the projects.
- Identifies resources needed and assigns individual responsibilities ensures resource availability and allocation in alignment with project plans.
- Works closely with all customer facing Fortinet functions, including sales, operations, order management, support to coordinate activities.
- Coordinates internal resources and resources from outsourced part of the projects (where applicable) for the flawless execution of projects.
- Ensure that all projects are delivered on time, within scope and within budget.
- Use appropriate verification techniques to manage changes in project scope, schedule and costs.
- Measure project performance using appropriate systems, tools and techniques.
- Report and escalate to management as needed.
- Manage escalations with all levels internally and externally to achieve success.
- Create and maintain comprehensive projects documentation.
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