Professional Services Consultant - Saudi Arabia
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Key skills for this role
About the Role
Fortinet seeks a Professional Services Consultant to implement and optimize security solutions for clients in Saudi Arabia. The role requires expertise in NGFW and other security technologies, with strong project delivery and documentation skills.
Key Skills for This Role
Responsibilities
- Develops a clear overall understanding of the customer engagement (objectives, project scope, business and technical requirements)
- Participates in architecture design workshops with customers and/or partners and provides input as necessary
- Develops project related documents with any required technical architecture diagrams (HLD, LLD, Migration Plan, Test Plan, etc.)
- Participates in scoping meetings and provides input related to the development of statements of work
- Ensures that project documents are accurate, complete, current and stored appropriately
- Performs deployment, configuration, testing and troubleshooting of Fortinet security solutions in the customer environment
- Assists customers through the rollout, migration or go live phase for the deployed security solution
- Performs knowledge transfer sessions for customer’s staff on the relevant Fortinet security solutions
- Resolves and/or escalates issues in a timely fashion
- Minimizes Fortinet’s exposure and risk on projects
- Completes and submits internal required administrative tasks (timesheets, activities report, project reports, etc.)
- Continuously works on developing knowledge and skills to remain proficient with relevant Fortinet technologies
Requirements
- 6+ years’ experience in LAN/WAN/Internet consulting, support and/or administration
- 3+ years’ experience with Network Security Products
- Expertise in NGFW and at least 2 of: Email Security, Advanced Threat Protection, Endpoint Security, Application Security, Web Application Firewall, SIEM, Network Virtualization, SDN, or cloud based security technologies
- Very good presentation and technical documentation skills
- Good troubleshooting skills with a structured approach to problem solving
- Proven ability to work independently and in a team oriented, collaborative environment
- Ability to elicit cooperation from a wide variety of sources, including senior management, clients, and other departments
- Ability to adapt seamlessly to shifting priorities, demands and timelines
- Flexible working hours
- Positive customer service attitude with very good soft skills
- Bachelor's Degree in technical or management discipline and/or equivalent extensive work related experience
Full Job Posting
Role Overview
- The Professional Services Consultant works with clients and partners remotely and/or onsite on engagements of medium to high complexity.
- Focuses on implementation aspects of project delivery, such as implementing firewall and other enhanced security products, as well as optimizing and operating these services.
Responsibilities
- Develops a clear overall understanding of the customer engagement (objectives, project scope, business and technical requirements).
- Participates in architecture design workshops with customers and/or partners and provides input as necessary.
- Develops project related documents with any required technical architecture diagrams (HLD, LLD, Migration Plan, Test Plan, etc.).
- Participates in scoping meetings and provides input related to the development of statements of work.
- Ensures that project documents are accurate, complete, current and stored appropriately.
- Performs deployment, configuration, testing and troubleshooting of Fortinet security solutions in the customer environment.
- Assists customers through the rollout, migration or go live phase for the deployed security solution.
- Performs knowledge transfer sessions for customer’s staff on the relevant Fortinet security solutions.
- Resolves and/or escalates issues in a timely fashion.
- Minimizes Fortinet’s exposure and risk on projects.
- Completes and submits internal required administrative tasks (timesheets, activities report, project reports, etc.).
- Continuously works on developing knowledge and skills to remain proficient with relevant Fortinet technologies.
Job Requirements
- 6+ years’ experience in LAN/WAN/Internet consulting, support and/or administration.
- 3+ years’ experience with Network Security Products.
- Experience working as a Professional Services senior consultant or engineer is a plus.
- Expertise in NGFW and at least 2 of: Email Security, Advanced Threat Protection, Endpoint Security, Application Security, Web Application Firewall, SIEM, Network Virtualization, SDN, or cloud based security technologies.
- Very good presentation and technical documentation skills.
- Good troubleshooting skills with a structured approach to problem solving.
- Proven ability to work independently and in a team oriented, collaborative environment.
- Ability to elicit cooperation from a wide variety of sources.
- Ability to adapt seamlessly to shifting priorities, demands and timelines.
- Flexible working hours.
- Positive customer service attitude with very good soft skills.
- Bachelor's Degree in technical or management discipline and/or equivalent extensive work related experience.
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