Professional Services Consultant
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Key skills for this role
About the Role
Are you passionate about technology and customer satisfaction? Do you thrive in a collaborative environment where your contributions make a real impact? NetApp is looking for a.
Key Skills for This Role
Responsibilities
- Assist in completing post sales hardware and software installations with moderate complexity
- Coordinate with customers, Sales teams, and other Professional Services staff to perform daily tasks
- Provide detailed documentation on tasks performed
- Follow appropriate escalation guidelines with supervision during customer engagements
- Contribute to the development of project plans and timelines
- Support the identification and resolution of technical issues
- Participate in customer training sessions and workshops
Requirements
- Assist in completing post sales hardware and software installations with moderate complexity
- Coordinate with customers, Sales teams, and other Professional Services staff
- Provide detailed documentation on tasks performed
- Follow appropriate escalation guidelines during customer engagements
- Contribute to development of project plans and timelines
- Support identification and resolution of technical issues
- Participate in customer training sessions and workshops
Full Job Posting
Job Overview
- NetApp is looking for a Professional Services Engineer to join our team.
- In this role, you will develop and deliver technology solutions through consulting project activities, manage project interactions with clients, and monitor costs and schedules.
- Your goal will be to create deep customer satisfaction and drive product adoption, using these successes to identify growth opportunities and support the Sales team in upselling our portfolio.
- You will also participate in sales and proposal presentations and contribute to ongoing team account activities.
- Role location: Saudi Aramco, Dharhan Eastern Province Saudi Arabia.
Essential Functions
- Assist in completing post sales hardware and software installations with moderate complexity.
- Coordinate with customers, Sales teams, and other Professional Services staff to perform daily tasks. Review and prepare for upcoming job task assignments.
- Provide detailed documentation on tasks performed.
- Follow appropriate escalation guidelines with supervision during customer engagements.
- Contribute to the development of project plans and timelines.
- Support the identification and resolution of technical issues.
- Participate in customer training sessions and workshops.
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