Professional Services Consultant
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Key skills for this role
About the Role
NetApp is looking for a Professional Services Consultant to develop and deliver technology solutions, manage project interactions, and drive customer satisfaction. The role requires 5+ years of IT/engineering experience, knowledge of IP networks, and fluency in English and Arabic.
Key Skills for This Role
Responsibilities
- Assist in completing post sales hardware and software installations with moderate complexity
- Coordinate with customers, Sales teams, and other Professional Services staff to perform daily tasks
- Provide detailed documentation on tasks performed
- Follow appropriate escalation guidelines during customer engagements
- Contribute to the development of project plans and timelines
- Support the identification and resolution of technical issues
- Participate in customer training sessions and workshops
Requirements
- Minimum of 5 years of experience in IT or engineering
- Knowledge of IP Networks
- Proficiency in English and Arabic (C1 C2 level)
- Strong interpersonal, negotiation, and organizational skills
Full Job Posting
Job Summary
- NetApp is looking for a Professional Services Engineer to develop and deliver technology solutions through consulting project activities.
- Role location: Saudi Aramco, Dharhan Eastern Province Saudi Arabia.
Essential Functions
- Assist in completing post sales hardware and software installations with moderate complexity.
- Coordinate with customers, Sales teams, and other Professional Services staff to perform daily tasks.
- Provide detailed documentation on tasks performed.
- Follow appropriate escalation guidelines with supervision during customer engagements.
- Contribute to the development of project plans and timelines.
- Support the identification and resolution of technical issues.
- Participate in customer training sessions and workshops.
Job Requirements
- Minimum of 5 years of experience in a related field, with a focus on IT or engineering.
- Strong interpersonal, negotiation, and organizational skills.
- Ability to work successfully with prospects, customers, and cross functional teams.
- Knowledge of IP Networks.
- Proficiency in English and Arabic (C1 C2 level).
- Demonstrated problem solving abilities and a growth mindset.
- Commitment to customer centric approaches and high performance.
Workplace
- NetApp embraces a hybrid working environment; most roles have some level of in office and/or in person expectations.
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