Professional Services Consultant
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Key skills for this role
About the Role
The Professional Services Consultant works with clients and partners remotely and/or onsite on engagements of medium-to-high complexity. He/she focuses on the implementation asp.
Key Skills for This Role
Responsibilities
- Develop a clear overall understanding of the customer engagement (objectives, project scope, business and technical requirements)
- Participate in architecture design workshops with customers and/or partners and provide input as necessary
- Develop project related documents with any required technical architecture diagrams (High Level Design, Low Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As Built guide, etc)
- Participate in scoping meetings and provide input related to the development of statements of work based on accurate analysis of customers' requirements
- Ensure that project documents are accurate, complete, current and stored appropriately
- Perform deployment, configuration, testing and troubleshooting of Fortinet security solutions in the customer environment
- Assist customers through the rollout, migration or go live phase for the deployed security solution
- Perform knowledge transfer sessions for customer's staff on the relevant Fortinet security solutions
- Resolve and/or escalate issues in a timely fashion
- Minimize Fortinet's exposure and risk on projects
- Complete and submit internal required administrative tasks (timesheets, activities report, project reports, etc)
- Continuously work on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, products and services
Requirements
- 6+ years experience in LAN/WAN/Internet consulting, support and/or administration
- 3+ years experience with Network Security Products
- Expertise in NGFW and at least 2 of: Email Security, Advanced Threat Protection, Endpoint Security, Application Security, Web Application Firewall, Network Security Management, SIEM, Network Virtualization, SDN, or cloud based security technologies
- Very good presentation and technical documentation skills
- Good troubleshooting skills with a structured approach to problem solving
- Proven ability to work independently and in a team oriented, collaborative environment
- Ability to elicit cooperation from a wide variety of sources, including senior management, clients, and other departments
- Ability to adapt seamlessly to shifting priorities, demands and timelines
- Flexible working hours
- Positive customer service attitude with very good soft skills
- Ability to bring projects to successful completion through political sensitivity
- Strong commitment and self driven individual
Full Job Posting
Role Overview
- The Professional Services Consultant works with clients and partners remotely and/or onsite on engagements of medium to high complexity.
- Focuses on implementation aspects of project delivery, such as implementing firewall and other enhanced security products, as well as optimizing and operating these services.
- Requires a team player with excellent written and verbal communication skills who follows a structured approach to implementing IT security solutions.
Responsibilities
- Develops a clear overall understanding of the customer engagement (objectives, project scope, business and technical requirements).
- Participates in architecture design workshops with customers and/or partners and provides input as necessary.
- Develops project related documents with any required technical architecture diagrams (High Level Design, Low Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As Built guide, etc).
- Participates in scoping meetings and provides input related to the development of statements of work based on accurate analysis of customers' requirements.
- Ensures that project documents are accurate, complete, current and stored appropriately.
- Performs deployment, configuration, testing and troubleshooting of Fortinet security solutions in the customer environment.
- Assists customers through the rollout, migration or go live phase for the deployed security solution.
- Performs knowledge transfer sessions for customer's staff on the relevant Fortinet security solutions.
- Resolves and/or escalates issues in a timely fashion.
- Minimizes Fortinet's exposure and risk on projects.
- Completes and submits internal required administrative tasks (timesheets, activities report, project reports, etc).
- Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, products and services.
Job Requirements
- 6+ years experience in LAN/WAN/Internet consulting, support and/or administration.
- 3+ years experience with Network Security Products.
- Experience working as a Professional Services senior consultant or engineer is a plus.
- Expertise in NGFW and at least 2 of the following technologies: Email Security, Advanced Thread Protection, Endpoint Security, Application Security, Web Application Firewall, Network Security Management, SIEM, Network Virtualization, Software Defined Networks (SDN) and/or other cloud based security
- Very good presentation and technical documentation skills.
- Good troubleshooting skills with a structured approach to problem solving.
- Proven ability to work independently and in a team oriented, collaborative environment.
- Ability to elicit cooperation from a wide variety of sources, including senior management, clients, and other departments.
- Ability to adapt seamlessly to shifting priorities, demands and timelines.
- Flexible working hours.
- Positive customer service attitude with very good soft skills.
- Ability to bring projects to successful completion through political sensitivity.
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