Product Operations Analyst
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Key skills for this role
Role Overview
The Product Operations Analyst works between Product, Engineering, and customers in a fast-moving SaaS environment.
The role supports functional and data integrity for a technology platform serving major e-commerce marketplaces.
The position combines technical troubleshooting, SQL investigation, operational analysis, and cross-functional collaboration.
Key Skills for This Role
Full Job Posting
Role Overview
The Product Operations Analyst works between Product, Engineering, and customers in a fast-moving SaaS environment.
The role supports functional and data integrity for a technology platform serving major e-commerce marketplaces.
The position combines technical troubleshooting, SQL investigation, operational analysis, and cross-functional collaboration.
Accountabilities
- Monitor escalation queues and internal requests to maintain platform functional and data integrity.
- Investigate SaaS platform issues using structured troubleshooting, SQL, data validation, and operational analysis.
- Own problems through resolution while coordinating teams and keeping stakeholders informed.
- Document issues, findings, resolutions, and recurring problems for knowledge sharing.
- Communicate issues, insights, priorities, and status updates across Product, Design, Engineering, and other teams.
- Identify product gaps, recurring patterns, operational inefficiencies, and customer experience improvements.
- Represent customer needs and pain points in product and engineering discussions.
- Use data and reporting to surface actionable product operations insights.
Requirements
- 2–3 years of experience in a technical SaaS environment.
- Hands-on SaaS technical support and troubleshooting experience.
- Strong SQL skills for issue investigation, data validation, and root-cause analysis.
- Proficiency with Excel and/or Google Sheets for analysis and reporting.
- Familiarity with JIRA, Confluence, or comparable support and documentation platforms.
- E-commerce platform experience is advantageous.
- Marketplace advertising platform familiarity, including Amazon, Walmart, or TikTok platforms, is highly desirable.
- Strong analytical, critical-thinking, written communication, and verbal communication skills.
- Ability to work independently, manage competing priorities, and collaborate across functions.
Benefits
- The role offers company equity eligibility and flexible fully remote work from home or available offices.
- Benefits include broadband reimbursement, group medical insurance, and a crèche benefit.
- The position provides exposure to AI, SaaS, e-commerce, marketplace technology, Product, Engineering, and customer-facing functions.
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