Product Manager
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Key skills for this role
Role Overview
Siena builds AI-agent products for customer experience and ecommerce brands.
The Product Manager will build products at the intersection of AI agents, customer experience, enterprise software, and ecommerce.
The team is fully distributed and expects high ownership, direct communication, rapid execution, and strong product judgment.
Key Skills for This Role
Full Job Posting
Role Overview
Siena builds AI-agent products for customer experience and ecommerce brands.
The Product Manager will build products at the intersection of AI agents, customer experience, enterprise software, and ecommerce.
The team is fully distributed and expects high ownership, direct communication, rapid execution, and strong product judgment.
What Siena Is Looking For
- Candidates may come from product management, solutions engineering, implementation, technical account management, customer success engineering, sales engineering, solutions consulting, or product operations.
- The role requires at least three years of relevant experience and experience with technical products and enterprise customers.
- Candidates should be comfortable with AI tools, complex systems, integrations, customer conversations, demos, documentation, and outcome measurement.
Technical Fluency
- Understand webhook systems, OAuth flows, and complex integrations.
- Use an AI-native workflow and tools such as Claude, Cursor, or v0.
- Maintain a builder mindset by shipping features, writing documentation, running demos, and measuring results.
Product Responsibilities
- Own AI-agent product areas from discovery through shipping and customer and internal enablement.
- Build agent capabilities that work across platforms.
- Design evaluation systems, QA suites, automated tests, and performance monitoring that improve agent quality.
- Automate platform onboarding and reduce manual implementation work with AI tools.
- Expand integrations by shipping support for new platforms and enterprise applications.
- Run launches from internal testing through early access and general availability.
- Demo products to customers and co-sell with sales.
- Work directly with customers to understand workflows, validate problems, scope features, and build prototypes.
Workplace
- The position is remote and supports a fully distributed global team.
- The role includes customer meetings onsite when forward-deployed product work requires them.
Why Siena
- The role offers ownership, autonomy, and the opportunity to ship products used by consumer brands.
- The company describes equity or stock grants, a learning budget, premium AI accounts, and a quarterly budget for new tools.
- The team operates asynchronously with low bureaucracy and emphasizes customer focus, ownership, direct feedback, and high standards.
Hiring Process
- The process includes an introductory call, a hands-on AI feature case study, interviews, and a trial week on a real project.
About Siena
Siena describes its product as an Agent of Record for customer experience, using connected agents for sales, support, social, voice, and customer insight.
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