Play Facilitator
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Key skills for this role
About the Role
Hoppi is seeking a Play Facilitator (Imaginator) to create awesome experiences for children aged 2-8. You will engage visitors, lead birthday parties, manage groups, and ensure a safe, joyful environment.
Key Skills for This Role
Responsibilities
- Be an ambassador for the Hoppi® brand; ensure that every visitors experience meets or exceeds expectations
- Provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs
- Contribute to a positive, team based, and visitor first centric culture
- Wear the mascot costume on special occasions
- Manage groups of children from schools, birthday parties, or camp activities
- Lead our themed birthday parties for kids and wear costumes that match the themes
- Collect and communicate visitors feedback and suggestions
- Follow and perform the daily opening/closing protocols and procedures including routine cleaning, restocking, and preparation of program materials
- Have an honest and comprehensive understanding of Hoppi®s philosophy and developmental, pedagogical, and other learning objectives
- Participate in training programs designed to enhance interaction with visitors in the Hoppi® manner
- Lead field trips and interact with teachers and students in an age level appropriate manner
- Work as a team to ensure that the entire building is highly presentable
Requirements
- Able to work weekends and public holidays
- Advanced course work or experience in customer service, family learning, or retail operations preferred
- Experience working with young children (ages 1 10) and their families in recreational settings, after school programs or classroom is a plus
- Excellent communication skills and ability to interact positively with children, adults, and large groups
- Proficiency in English is a must
- Proficiency in other languages (Arabic, Russian, Chinese, etc.) is a plus
- Experience working in a fast paced, high volume environment
- Ability to work with diverse staff and visitors
Full Job Posting
WHO WE ARE
- OliOli® was our first pioneering project a childrens museum that redefined play and learning by creating immersive galleries for open ended exploration.
- Building on this foundation, we are now bringing Hoppi® a new play destination for families coming soon to a new mall in Abu Dhabi.
- Hoppi® is designed especially for children aged 2–8, combining active physical play experiences with engaging, hands on exhibit zones.
NOTE FROM OUR FOUNDERS
- We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced, and amazed.
WHAT THIS ROLE IS ALL ABOUT
- Our Play Facilitators (better known as IMAGINATORS) are responsible for fulfilling Hoppi®s vision of creating awesome experiences and memories for children.
- Working within exhibit zones, Imaginators act as Hoppi®s brand ambassadors, with the primary objective of engaging with all visitors in an empathetic, thoughtful and joyful manner.
Visitors Experience and Service
- Be an ambassador for the Hoppi® brand; ensure that every visitors experience at Hoppi® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach
- Provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs
- Contribute to a positive, team based, and visitor first centric culture
- Wear the mascot costume on special occasions
- Manage groups of children from schools, birthday parties, or camp activities
- Lead our themed birthday parties for kids and wear costumes that match the themes
- Collect and communicate visitors feedback and suggestions
- Follow and perform the daily opening/closing protocols and procedures including (without limitation) routine cleaning, restocking, and preparation of program materials
Exhibits area / Education
- Have an honest and comprehensive understanding of Hoppi®s philosophy and developmental, pedagogical, and other learning objectives
- Participate in training programs designed to enhance interaction with visitors in the Hoppi® manner
- Lead field trips and interact with teachers and students in an age level appropriate manner
- Work as a team to ensure that the entire building (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organized, properly maintained, etc)
Safety / Security
- Provide a safe environment for all visitors, specifically for the children
- Assist visitors in case of an incident or an emergency situation
- Take ownership of the safety of the facility and report and follow up on any repairs, or changes needed
- Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc.) during Hoppi®'s hours of operation
WHAT YOU'LL NEED TO BRING TO THE TABLE
- Able to work weekends and public holidays.
- Advanced course work or experience in customer service, family learning, or retail operations preferred.
- Experience working with young children (ages 1 10) and their families in recreational settings, after school programs or classroom is a plus
- Excellent communication skills and ability to interact positively with children, adults, and large groups.
- Proficiency in English is a must. Proficiency in other languages (Arabic, Russian, Chinese, etc.) is a plus.
- Experience working in a fast paced, high volume environment.
- Ability to work with diverse staff and visitors.
- Self starter and self motivated; thrives working in a team oriented and collaborative environment
- LOTS of bright & positive energy; respectful of diversity; patient and empathetic; friendly; courteous
- Interest and enthusiasm for working with children and families.
- Adaptable to perform a variety of duties.
WHAT ELSE IS IN IT FOR YOU
- Internal growth and development opportunities
- Diverse and welcoming team
- Employee Discounts for Hoppi® products
- Regular team socials and outings
- Employee referral program
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