Cafe Server
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Key skills for this role
About the Role
OliOli Children's Museum is hiring a Cafe Server for its new Hoppi play destination in Abu Dhabi. The role involves managing cafe operations, providing excellent customer service, and maintaining hygiene standards.
Key Skills for This Role
Responsibilities
- Set and maintain highest standards of customer service in café
- Provide cover with other staff as required on a daily basis
- Take responsibility for presentation of food and beverages and completion of admin duties
- Monitor and control stocks and wastage, undertaking stock take at regular intervals
- Work with management team on other projects as required
- Ensure good timekeeping and performance by staff, comply with security procedures
- Assist management to maintain standards of hygiene and health and safety
- Operate the till and take receipt of payments
- Ensure all cash and credit card transactions are completed according to company directives
- Comply with all Health and Safety policy, measures and legislation
- Assist with customer enquiries and orders, welcome customers and process orders efficiently
- Work within reason to minimize customer complaints and maximize customer satisfaction
Requirements
- Ability to work 6 days a week including weekends and public holidays
- Previous experience as a server within a customer focused environment
- Pleasant and confident customer service and communication skills
- A willingness to learn new systems
- High energy levels with cheerful disposition
- Willingness to understand and engage the public about the range of activities at Hoppi
- Ability to be calm and positive when dealing with complaints or difficult situations
- An interest in working in a child friendly environment
- Willingness to undertake appropriate training such as first aid or food hygiene
Full Job Posting
Position Overview
- The Café Server role in Hoppi will work alongside other staff to successfully run the Café and ensure customers’ expectations of food, beverages and customer service are met.
- This may include aspects of café operation including equipment, facilities, health and safety, customer care, and administration.
- The role will involve working with the management team to achieve the best possible quality of food and beverage provision.
Cafe Management and Coordination
- Set and maintain highest standards of customer service in café.
- Provide cover with other staff as required on a daily basis.
- Take responsibility for presentation of food and beverages offered for sale and completion of admin duties.
- Monitor and control stocks and wastage, undertaking stock take at regular intervals with assistance of management team.
- Work with management team on other projects as required.
- Ensure good timekeeping and performance by staff, comply at all times with security procedures.
- Assist management team to maintain standards of hygiene and health and safety at all times.
Financial Management
- Operate the till and take receipt of payments.
- Ensure all cash and credit card transactions are completed according to company directives.
Health & Safety
- Comply with all Health and Safety policy, measures and legislation.
- Ensure safe operation of the café and use equipment in a safe manner.
- Maintain security of café and equipment.
- Assist with Risk Assessments and Method Statements where required.
- Report all safety matters to the Manager.
Customer Service
- Assist with customer enquiries and orders.
- Welcome customers and ensure their orders are processed efficiently.
- Work within reason to minimize customer complaints and maximize customer satisfaction.
What You'll Need to Bring
- Ability to work 6 days a week including weekends and public holidays.
- Previous experience as a server within a customer focused environment.
- Pleasant and confident customer service and communication skills.
- A willingness to learn new systems.
- High energy levels with cheerful disposition.
- Willingness to understand and engage the public about the range of activities at Hoppi.
- Ability to be calm and positive when dealing with complaints or difficult situations.
- An interest in working in a child friendly environment.
- Willingness to undertake appropriate training such as first aid or food hygiene.
What Else Is In It For You
- Internal growth and development opportunities.
- Diverse and welcoming team.
- Employee Discounts for Hoppi products (camps, birthday parties, etc.).
- F&B perks at La Petite Treehouse (discounts, monthly free meal, etc.).
- Regular team socials and outings.
- Employee referral program.
- Recognition and rewards program (redeemable for gift vouchers, etc.).
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