Guest Relations Executive
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Key skills for this role
About the Role
OliOli Children's Museum seeks a Guest Relations Executive to handle inbound sales inquiries across phone, WhatsApp, and email, converting them into bookings. The role requires strong sales skills, excellent communication, and weekend availability.
Key Skills for This Role
Responsibilities
- Respond to guest enquiries across phone, email, WhatsApp, and other channels
- Own the full inquiry to booking journey: follow up, quote, and close
- Maintain daily and weekly targets for conversion and response times
- Upsell additional activations, services, and packages
- Coordinate with sales teams at OliOli and Hoppi to ensure smooth handovers
- Keep CRM/booking system updated with accurate guest and booking information
- Escalate complex or high value inquiries appropriately
- Provide support to customers who need to amend or cancel a reservation
- Take ownership of guest concerns and complaints, ensuring resolution
- Collaborate with Operations, Guest Engagement, Café, and other internal teams
Requirements
- Ability to work weekends and public holidays
- Excellent communication skills
- Prior experience in a call centre, reservations, or telesales role
- Basic comfort with CRM/booking software
- Interest and enthusiasm for working with children and families
Full Job Posting
Position Overview
- Guest Relations Executive at OliOli Children's Museum in Dubai, UAE.
What This Role Is All About
- Respond to guest enquiries across phone, email, WhatsApp, and other channels.
- Own the full inquiry to booking journey: follow up, quote, and close.
- Maintain daily and weekly targets for conversion and response times.
- Upsell additional activations, services, and packages.
- Coordinate with sales teams at OliOli and Hoppi to ensure smooth handovers.
- Keep CRM/booking system updated with accurate guest and booking information.
- Escalate complex or high value inquiries appropriately.
- Confidently communicate the OliOli and Hoppi experience, products, services, and policies.
- Provide support to customers who need to amend or cancel a reservation.
- Take ownership of guest concerns and complaints, ensuring resolution.
- Collaborate with Operations, Guest Engagement, Café, and other internal teams.
- Maintain thorough understanding of all experiences, events, memberships, promotions, and policies.
What You'll Need to Bring
- Ability to work weekends and public holidays.
- Excellent communication skills. Arabic language proficiency is a plus.
- Prior experience in a call centre, reservations, or telesales role.
- A natural closer comfortable asking for the sale and handling objections.
- Energetic, warm phone presence.
- Organized enough to manage multiple inquiries and follow ups.
- Basic comfort with CRM/booking software (or fast learner).
- Self starter and self motivated; thrives in a team oriented environment.
- Lots of positive energy; respectful of diversity; patient and empathetic.
- Interest and enthusiasm for working with children and families.
- Ability to work with diverse staff and visitors.
What Else Is In It For You
- Internal growth and development opportunities
- Diverse and welcoming team
- Employee Discounts for OliOli products
- F&B perks at La Petite Treehouse
- Regular team socials and outings
- Employee referral program
- Recognition and rewards program
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