Patient Admin Executive
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Key skills for this role
About the Role
The employer is seeking a Patient Admin Executive to greet patients, manage appointments, handle inquiries, and process billing and insurance. The role requires a college diploma and involves working in a hospital reception and administrative capacity.
Key Skills for This Role
Responsibilities
- Greet patients, direct them to appropriate departments and provide routine information about the hospital
- Handle telephone inquiries from patients and provide information to respective doctor/nurse for call backs
- Manage appointments including no shows, rescheduling and confirmations
- Register new patients and ensure records of current patients are up to date
- Provide information about medical insurance coverage to patients and collect payment/co payment based on insurance eligibility
- Facilitate daily cash collection, credit card slips, and cheques deposits
- Generate and process patient invoices for services rendered
- Ensure billing practices comply with legal and insurance requirements
Requirements
- College Diploma Any discipline or related fields
Full Job Posting
Key Responsibilities
- Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
- Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
- Appointment management including no shows, rescheduling of patients and confirmations.
- Register new patients and ensure the records of current patients are up to date.
- Provide information about medical insurance coverage to patients and collect the payment/co payment based on the insurance eligibility.
- Provide claim forms in case the patient wants to claim reimbursement.
- Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises.
- Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.
- Perform duties of handling patients, telephone calls, cash, and back office work as specified in the duty roster.
- Check emails daily, ensuring you respond to queries in a timely manner.
- Ensure operations are carried out uniformly according to the hospital policies and procedures.
- Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
Qualifications
- College Diploma Any discipline or related fields.
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