Palace Host
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Key skills for this role
About the Role
Anantara Hotels & Resorts seeks a Palace Host for Qasr Al Sarab Desert Resort. You will provide personalized guest services, manage villa orientations, and ensure a luxury experience.
Key Skills for This Role
Responsibilities
- Ensure continual source of information, help and assistance to all guests.
- Build rapport with in house guests and maintain interaction to facilitate guest recognition and obtain preferences.
- Ensure all guests arrival and departure procedures are completed as defined in the SOP manual.
- Coordinate all operations to exceed guest expectations.
- Upsell all rooms and other services in the hotel.
- Handle guest feedback efficiently.
- Drive hotel buggies and pass the buggy driving test.
- Update and maintain all guest history files.
- Ensure all arrival villas are checked and ready prior to arrival.
- Offer chilled towels and serve welcome drinks to guests on arrival.
- Complete a full villa orientation for the guest on arrival.
- Offer unpacking service on arrival and packing service for departure guests.
Requirements
- College diploma in hotel management or related field
- Previous experience in Front Office or Guest Services
- Luxury hotel experience is a must
- Good communication skills
- Experience with Front Office Systems
- Must be fluent in written and spoken English
- Multilingual speaking is an advantage
- Relocate to Remote Area
Full Job Posting
Job Location
- Qasr Al Sarab Desert Resort By Anantara
About Anantara
- Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture.
- Founded in 2001 in Thailand, we have expanded across the world.
Key Responsibilities
- To ensure continual source of information, help and assistance to all guests.
- Builds a rapport with the in house guests on the floor and maintain interaction in order to facilitate guest recognition and obtain information regarding their preferences.
- Maintains and protects the privacy and security of in house guests.
- Ensures all guests arrival and departure procedures are completed as defined in the Palace host Services SOP manual.
- Ensures smooth operations at all times.
- Co ordinates all operations in order to exceed guest expectations.
- Takes full responsibility for all operating equipment and working tools.
- Up sells all Rooms and other services in the hotel.
- Handles guest feedback efficiently.
- Employs discipline as required utilizing consistency, fairness and respect within the framework of established guidelines.
- Liaises closely with Guest experience Food & Beverage, Housekeeping, Activities, and Spa departments
- Requires driving hotel buggies and pass the buggy driving test.
Qualifications
- College diploma in hotel management or related field
- Previous experience in Front Office or Guest Services
- Luxury hotel experience is must
- Good Communication skills
- Experience with Front Office Systems
- Must be fluent in written and spoken in English / multilingual speaking is an advantage
Additional Information
- Relocate to Remote Area
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