Outlet Supervisor - Mekong
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Key skills for this role
About the Role
Anantara Hotels & Resorts seeks an Outlet Supervisor for Mekong restaurant in Dubai to oversee food and beverage service, ensure guest satisfaction, and lead the team. Requires previous F&B leadership experience and a passion for hospitality.
Key Skills for This Role
Responsibilities
- Promote and ensure guest satisfaction through developing and maintaining a strong team environment
- Ensure prompt and courteous delivery of all orders and maintain cleanliness of guest areas
- Supervise food and beverage service to assure total guest satisfaction
- Assist with serving, seating, and communication with kitchen during shift
- Open and close shift in accordance with Manager’s Checklist
- Train, maintain, and enforce service standards
- Execute revenue and check control procedures
- Maintain a safe and sanitary work environment
- Handle daily Associate relations including scheduling and time adjustments
- Establish effective communication with Associates and maintain fair disciplinary procedures
Requirements
- Previous experience in a Food & Beverage/Restaurant/Outlet operations leadership role
- Passion for leadership and teamwork
- Eye for detail to achieve operational excellence
- Excellent guest service skills
Full Job Posting
Company Description
- A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality.
KEY DUTIES AND RESPONSIBILITIES
- To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment.
- Prompt and courteous delivery of all orders, maintaining a positive image through all guest contact and through cleanliness of guest areas.
- Assure total guest satisfaction in the service of food and beverage through supervision of prompt and courteous delivery.
- During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen.
- Assist in maintaining a highly motivated and well trained staff.
- Open and close shift in accordance with Manager’s Checklist.
- Train, maintain and enforce all Anantara World Islands Dubai Service Standards.
- Properly execute revenue and check control procedures on shift.
- Maintain a safe and sanitary work environment for all Associates and guests.
- Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks).
Qualifications
- Previous experience in a Food & Beverage/Restaurant/Outlet operations leadership role.
- Passion for leadership and teamwork.
- Eye for detail to achieve operational excellence.
- Excellent guest service skills.
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